Call Out Charge - should I pay?

real1314

I'm with the OP on this one, even if the fire had been ok to fit within the regs, this would have been a wasted call out as the fitter didn't have the right tools (?).
Ok, the fire / sitting could not have been done either, but the professional that charges for a job THEY could not have done anyway is pushing it IMO.

You could offer £10 for the 5 mins advice you received, which would be fair, although the previous poster would have given you the same advice for free.

Prob best to phone a few fitters to price a supply and fit job? See if B&Q will take the fire back too - why wouldn't they?

MarkyMarkD

Rewinding back to the original post ...

You had some professional make a hole for the fire, which is TOO SMALL, and using slate tiles which are apparently illegal to mount a fire above?

And you are moaning about the gas fitter charging you £30 or so?

Perhaps you should have got the original job done by someone who had a clue what they were doing?

Air-Wolf_2

MarkyMarkD wrote:

Rewinding back to the original post ...

You had some professional make a hole for the fire, which is TOO SMALL, and using slate tiles which are apparently illegal to mount a fire above?

And you are moaning about the gas fitter charging you £30 or so?

Perhaps you should have got the original job done by someone who had a clue what they were doing?

Just to clarify:-

My original victorian/ edwardian esque firesurround, back plate and living flame fire were removed by a builder who then proceeded to skim my lounge walls - he bricked up the existing hole (left when the old fire was removed) and left what he thought was a suitable hole for the installation of a new living flame gas fire into the wall (there is not going to be any surround with this fire). We then had another contractor come in and lay a new wood floor in which we had slate tiles fitted as the hearth - it is not illegal to use slate tiles as your hearth - but regulations stipulate (I did not know this at the time) that your hearth must be 5mm off the ground.

When the gas fitter arrived he said the fire was too small for the hole - not the other way round - which is no great problem as we can have the hole made smaller.

So to be honest the original contractor did a super job of removing the old fire and skimming my walls - second contractor did a great job of putting my floor in - gas fitter disappointed me with his lack of tools.

But as I said before quite happy to take the blame for this one - should have gone to a firm that would have come round firts and quoted for the job - then I wouldn't be in this pickle - and like I said before I won't be using them again in a hurry.