Tesco Online Book Sales - Useless

Dennis99

I placed an order for 3 books on Sunday 26th September with Tesco Books and paid using clubcard vouchers, the website cancelled 2 items for some reason virtually straight away (although they are still on sale at the same price) so I cancelled the whole thing.

The website still shows the order as pending cancellation even though since the Sunday I have emailed umpteen times with no reply or no action, spoken on the phone to customer services who said it would be sorted the same day (Tuesday 5th), now I just rang and it just rings and rings or high levels of calls ring back later (probably complaints!)
I can't use the clubcard vouchers as they are in limbo!

I have shopped on the net for nearly 15 years and have never known such an appalling level of customer service (I know the book sales are outsourced to a third party) but this reflects badly on Tesco and I shall seriously consider buying any item from Tesco Online again (although I doubt they give a toss given their profit levels ) when so many other companies offer a first class service.
:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

Feel better now.