part bus refund

viatcove

Can anyone tell me if as a pensioner I can claim part of my weekend fare from aberdeen to carlisle which was for £25.30 after showing my concession card,I am not sure is I picked this up right or not,the lady was telling me so much info at the time,I couldnt remember but I did hear her saying something about a part refund if I send my e-ticket from national express back to birmingham,has anyone else done this,dont want to make a fool of myself,if I picked it up wrong.
salsas mum

Nosht

I don't know about the refund but you can travel free if over 60 with a Travel Card from your Local Authority. The only cost involved is if you have to book in advance to be sure of a seat then there is a non-refundable booking fee.

N.

McKneff

National Express give a 50% discount at the time of booking
Perhaps you didnt get this for some reason.

She will have asked for yur concession card just to confirm that you were over 60

Presumably you booked over the internet.

Go through the booking procedure again (without actually booking,)
put your details in where it says 'how many people are travelling over 60 or something like that and see if the same price comes up.

If it does, i would just forget about it.

If it comes up at half the price, write to NE and send a copy of your Eticket saying that you are over 60 and see if they will refund you the difference, but dont hold your breath.

McKneff

Nosht wrote: »

I don't know about the refund but you can travel free if over 60 with a Travel Card from your Local Authority. The only cost involved is if you have to book in advance to be sure of a seat then there is a non-refundable booking fee.

N.

The OP says it was National Express, not local authority.
NE customers over 60 get 50% reduction on fares,

*Chattie*

from Aberdeen to Carlisle it should have been free using a Scottish bus pass?

McKneff

Only if you were using a concessionary bus pass. and normal service busses.

National Express do not run under the consessionary bus pass, it is a private company who charge fares for everyone.

mjm3346

Depending on the time of your coaches £25.30 would probably be the correct total for a return fare (sat to sun) with the 60+ concession.

Edinburghlass_2

McKneff wrote: »

Only if you were using a concessionary bus pass. and normal service busses.

National Express do not run under the consessionary bus pass, it is a private company who charge fares for everyone.

National Express don't operate in Scotland it would be City Link from Aberdeen and they are free using the Scottish bus pas.

http://www.transportscotland.gov.uk/public-transport/concessionary-travel/coverage

mjm3346

Edinburghlass wrote: »

National Express don't operate in Scotland it would be City Link from Aberdeen and they are free using the Scottish bus pas.

http://www.transportscotland.gov.uk/public-transport/concessionary-travel/coverage

Not according to National express who do offer the journey at the OPs stated price (I cannot see that city link offer the journey either)

About National Express

At a glance

• Britain's only scheduled coach network
• reaching around 1000 destinations in England, Scotland and Wales

McKneff

Also the OP stated that it was National Express in her original post.

Quote - Can anyone tell me if as a pensioner I can claim part of my weekend fare from aberdeen to carlisle which was for £25.30 after showing my concession card,I am not sure is I picked this up right or not,the lady was telling me so much info at the time,I couldnt remember but I did hear her saying something about a part refund if I send my e-ticket from national express back to birmingham,has anyone else done this,dont want to make a fool of myself,if I picked it up wrong. Quote
salsasmum

darkblue_2

Hi Viatcove,

The national express website confirms this:
http://www.nationalexpress.com/coach/offers/over60s.cfm

It doesn't say what to do when the ticket is issued on the actual bus. It only covers what happens when you book online.

Perhaps you could give them a ring on:
0800 0282878

I got the freephone number on a website which gives numbers which would otherwise cost a fortune - saynoto0870.
It says it's for 'assisted bookings only'. But it's worth a try to see if they can answer your query.

If not, there's a switchboard number who should be able to transfer you to the correct department:
0121 460 8400

I hope you get your discount! Let us know.