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ball park compensation figure
2for1golfer
Posts: 1 Newbie
I would be grateful if anyone can give me a ball park figure re compensation from Barclays. They have credited £100 to my account as compensation for the following error which they have admitted to:-
Whilst re-negotiating a loan with them Barclays left my current account £8500 overdrawn. The error was rectified four days over their ten day Service Level Agreement to put it right. During that whole period I was inundated with letters and statements that I was overdrawn and my credit rating would be affected despite the fact they were telling me it would be put right. It was very stressful. I could not draw on my account for 14 days and had to borrow money to pay bills. A Direct Debit Insurance payment was also returned which meant I had to pay the outstanding premium directly.
I would be grateful if anyone can advise me what the level of compensation should be. Is £100 enough or is it a tken gesture. Thanks.
Whilst re-negotiating a loan with them Barclays left my current account £8500 overdrawn. The error was rectified four days over their ten day Service Level Agreement to put it right. During that whole period I was inundated with letters and statements that I was overdrawn and my credit rating would be affected despite the fact they were telling me it would be put right. It was very stressful. I could not draw on my account for 14 days and had to borrow money to pay bills. A Direct Debit Insurance payment was also returned which meant I had to pay the outstanding premium directly.
I would be grateful if anyone can advise me what the level of compensation should be. Is £100 enough or is it a tken gesture. Thanks.
0
Comments
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More important is the question...how much do YOU think is fair?
What's your financial loss?
How much time have you spent dealing with the situation (charge it at £10/hour)
How much 'distress and inconvenience'* have you suffered? (put a price on it...can you?)
Add 'em up and there's your "compensation" figure. I assume you'd like some 'goodwill' as well? How much would you like?
* Look it up on the FOS website0
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