Eon needs clarity

verntern

After the debacle of the Eon letter advising the expiration of Energy Online v1 and v2 arrived on our doorsteps the day of expiry we now have the confusion of the terms of v3. Quote ' if you break the terms of your contract we may charge a contract cancellation fee of £30'. Fair enough if we signed up for v3. However, what does 'may' mean? I have stayed with Eon for many years. It's pathetic that Eon treat you as a new customer and have no recognition of long term customers. Quote 'You need to sign up to manage your account online within 30 days of choosing this plan or you may not be eligible for all your discounts'. Ho, ho! Another condition if we are already registered? There is no need for Eon to use all this trickery.

E.ON_Company_Representative:_Helena

Hi verntern,

I am sorry that you feel we have used trickery regarding the V3 tariff, this is certainly not intended. I also apologise for the late delivery of the tariff letter, you will have probably seen my colleague Malc on a number of other threads regarding this.

The cancellation fees of some of the tariffs have been discussed in the past on the forum, the T&C's say "may be applied" as this depends on the circumstances at the time if you do decide to change tariff/supplier before the tariff end date.

I completely understand your point about loyalty to customers that have remained a customer with E.ON for a long period of time, I will use your post as an example and put this forward.

As you have previously been on an online tariff, you will already have an online account, so you won't need to worry about that part, you can just continue to manage your account as normal.

Thanks

Helena

Premier_2

verntern wrote: »

...Quote ' if you break the terms of your contract we may charge a contract cancellation fee of £30'. .... However, what does 'may' mean? ...

Wow! it's been a long time since I did English Grammar, but I think this is correct.

'May' is what is known as a modal or auxiliary verb. It acts on the main verb (in this case 'charge'). It signifies the possibility, opportunity or permission for something to happen.

e.g. 'I may be wrong' as opposed to 'I am wrong'
'You may go to the ball' as opposed to 'You are going to the ball'

HTH

verntern

Premier wrote: »

Wow! it's been a long time since I did English Grammar, but I think this is correct.

'May' is what is known as a modal or auxiliary verb. It acts on the main verb (in this case 'charge'). It signifies the possibility, opportunity or permission for something to happen.

e.g. 'I may be wrong' as opposed to 'I am wrong'
'You may go to the ball' as opposed to 'You are going to the ball'

HTH

Chuckle (Verb: Laugh quietly or inwardly. Noun: A quiet or suppressed laugh. More intelligent readers will have understood that my question about the meaning of 'may' referred to the criteria that Eon 'may' use to impose a cancellation fee of £30. It is a long time since you 'did' English grammar. No need for a capital 'G' for grammar.

Premier_2

verntern wrote: »

Chuckle (Verb: Laugh quietly or inwardly. Noun: A quiet or suppressed laugh. More intelligent readers will have understood that my question about the meaning of 'may' referred to the criteria that Eon 'may' use to impose a cancellation fee of £30. It is a long time since you 'did' English grammar. No need for a capital 'G' for grammar.

How rude! :mad:

Maybe your right, or maybe you're wrong, about my intellectual ability when compared to others, but you only got two responses and neither have answered the question you thought you asked.

Mind you, with such a retort as bad as that to someone who at least did bother to attempt to help you, who can blame others for ignoring you. Think I will too from now on. Bye.