Help Talk talk problems

cjcooper

Hi all

well where do i start

back in july i called Talk talk and signed up up to their call and internet package. on the phone to their sales people i was told there was a promotion on for half price installation fee, great i thought. so when i was eventually connected and my pack through there was no mention of this, so i called them. i was told the department that deals with this sometimes takes a couple of bills to put this on the account, so i waited, then called again this time i was told that this promotion never existed and they hung up on me, then the next call i made thewoman told me that if that is what i was told then it would happen eventually,

so i have now delayed the payment on my account and keep asking about this reduction on the connection fee via their webform and 3 attempts i got no reply. so i then paid this months bill and asked the question again and amazingly i got a reply which is below

Dear Mr. Cooper,
Thank you for your email regarding your account.
Please accept my apologies for the delay in responding to your query.
I have viewed your account and can see that you were not entitled to a promotion regarding your installation fee, there are also no notes on system pertaining to a discount on your installation fee.
I kindly ask that you supply me with any proof you may have regarding this agreement so that I may further investigate the matter and provide you with a resolution, the proof I ask for can be found in your welcome pack.


now obviously i have no proof as it was a verbal statement by thier sales team and i was told on the phone that the sales will whatever it takes to get a customer to say yes ( errrrm i called them)

so where do i stand, what do i do, have i been lied to and stitched up???

cjcooper

Ha ha now im suddenly getting more and more replies from then each one saying provide proof we would offer the half price connection but it was verbal over the phone and each time i have queried it they deny it, help what can i do or have they suckered me

Heinz

SOP for Talk Talk.

cjcooper

Heinz wrote: »

SOP for Talk Talk.

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cjcooper

well amazingly enough i had this email come through, pesistance pays off

Thank you for your Letter regarding the problems with your account.


I have reviewed your account history and can confirm that I have
credited your account with £35.00. This has already been applied to your
account today.

Please accept my apologies with regards to any inconvenience that this
issue may have caused.

I trust this issue is resolved to your satisfaction now. If not, then
please do not hesitate to contact me by responding to this email.

Heinz

cjcooper wrote: »

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Standard Operating Procedure.