Black border showing round monitor screen

Chewbumpkin

My neighbour has just bought a new pc. It runs Windows 7 64 bit, has intel i5 processor, 6Gb ram and an ATI hd5450 1Gb graphics card. It works fine except that she cannot get the picture to fill the whole screen (HP 2710). It is connected to the pc by HDMI cable. Whatever we try to do, there is always an inch of black border around the display.
The screen is completely filled when she connects it to her old pc running XP.
We thought it might be that she needed 64 bit drivers for the monitor and have tried installing new drivers from HP, but no success.
Has anyone here had this problem and if so, how did you solve it? Anyone here have any ideas?

prowla

Try changing the screen resolution - right-click on the desktop and it's in the popup menu.
If you try a setting an the screen just goes blank and no picture appears, just wait for about 20 seconds or so and it will revert to what it was.
An approach is to increase the numbers till you find the one that's best.

Chewbumpkin

Yes - we tried all that. First thing we thought of.
Anyway, all solved now. We went on the ATI site and there is obviously a known problem with this card as they had a hotfix for it and now everything is fine.