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Do Not Buy Currys Product Support
neverforumed
Posts: 14 Forumite
Just a follow on from a post about Currys product support I put on here last week.
A month and a day after Currys took my TV away for repair under my product support agreement. Two weeks and two days since they lost my TV. Two weeks since they issued a write off report to get it replaced and today they tell me they have never had a write off report issued and they'll issue one today.......
Unfortunately that means a further 10 day wait from today for them to issue me with a replacement. :mad:
It was 10 days until you were going to issue a replacement 14 days ago!!!
Do not buy their product support agreement, no customer service, poor procedures and no one who will take ownership of a problem!!!
Just goes to show that although the CEO John Browett talks about improving customer service all over the internet and on the DSGI website, he's failing miserably
Cheers Currys
A month and a day after Currys took my TV away for repair under my product support agreement. Two weeks and two days since they lost my TV. Two weeks since they issued a write off report to get it replaced and today they tell me they have never had a write off report issued and they'll issue one today.......
Unfortunately that means a further 10 day wait from today for them to issue me with a replacement. :mad:
It was 10 days until you were going to issue a replacement 14 days ago!!!
Do not buy their product support agreement, no customer service, poor procedures and no one who will take ownership of a problem!!!
Just goes to show that although the CEO John Browett talks about improving customer service all over the internet and on the DSGI website, he's failing miserably
Cheers Currys
0
Comments
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Curry's is an appalling service. I refuse to purchase ANYHTING from them again0
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I learnt my lesson using Curry's I wont use them if I can I agree terrible service0
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Well I'm sat here writing my letter to the CEO now and then preparing the letter for actions before I involve a solicitor.0
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neverforumed wrote: »Do not buy their product support agreement, no customer service, poor procedures and no one who will take ownership of a problem!!!
Not only do not buy their product support..DON'T BUY THE BLOODY PRODUCT FROM CURRYS IN THE FIRST PLACE!!!!
Sorry to shout0 -
Not only do not buy their product support..DON'T BUY THE BLOODY PRODUCT FROM CURRYS IN THE FIRST PLACE!!!!
Sorry to shout
To be honest I did because at that time the deal was the cheapest anywhere but I can say for certain now I will never do it again, quite literally I'll shop anywhere but there!!
And please shout as loud as you like!0 -
Why waste money on warranties and extended guarantees at all? They're a licence to print money and don't offer you anything further than your statutory rights under the SOGA."Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0
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