wrong meter reading.

rob_will_2

Can anyone help i have just received by electricity bill and its £6,100. ok its a business but EDF were given the wrong start meter reading when i moved from N power but they have been reading the meter over the last 2 years but have not picked up on it. Where do i go from here

KimYeovil

THEY have not picked it up over two years??? What have YOU been up to?

PNPSUKNET

your a business, nothing you can do as the policys only cover residential I believe. Been honest what have you been paying, has your accountant not picked up?

Premier_2

rob_will wrote: »

...EDF were given the wrong start meter reading when i moved from N power but they have been reading the meter over the last 2 years but have not picked up on it. ...

How does collecting latest meter readings allow a supplier to 'pick up on' a wrong start reading? :huh:

If you know the start reading is wrong, what have you done about it over the past 2 years?


Edit: Hmmm...user appears to have logged off without answering.
Getting quite an occurrence for a new user (account) recently

dogshome

Hi rob will - As already posted, the raft of legislation that protects the Domestic Consumer does not apply to Business Supply Contracts, so I'm afraid you are on your own.

However you say that 2 years ago you changed from N'power to EDF, in which case you will have a Final Bill from N'power that states the End Reading of your account - This reading should tally with the Start Reading of your EDF account - If N'power's Final Read is higher than EDF's Start read, then this is your evidence that EDF have got wrong and have been overchargeing you

Terrylw1

Dogshome is correct.

With change of supply reads they are the same for the losing & gaining Supplier. If these don't match, they need to be corrected (e.g. if they overlap, they have both charged you, if they show a gap of no one billing you, you are better off!)

The only issue then becomes the fact that your new Supplier may charge less than the old. However, there is only 14 months from the date of your change to resolve that. If they overlap though, they can't use this 14 month rule against you.

And, gaining readngs does allow a Supplier to pick up on an opening reading error...it's a common way to do it since it will show negative reads or large jumps.