E.on rep What DD amount for this usage?

st999

To E.on rep,

I have just had a letter increasing my DD from £75 to £93 even although I was £66 in credit when I got my bill on 1st Oct.

And that was after getting a refund of £128 in July because I was in credit then.

I used 4173 kWh of electricity and 17811 kWh of gas according to my Sept bill from E.on in the previous 12 months, which at my present tariff, fixonline8, would cost £911.90 including any discounts.

Which is £76 per month.

So why with a credit of £66 and a DD of £75 per month are E.on increasing my DD by £18 per month?

E.ON_Company_Representative:_Helena

Hi st999,

Direct Debit payments are reviewed after each bill, as I’m sure you know E.ON try to ensure you have a zero balance on your account at the spring review.

If it is calculated that your credit plus any payments made between now and the review date will not cover the amount of energy you are forecasted to use, the monthly payment amount will be adjusted.

It also works the other way, if you have a large credit plus payments and you are forecasted to be in credit for the spring review your payments will also be adjusted.

If you would like me to look specifically in to your account for you, use the email address in my profile page and I will be happy to help.

Helena