Tax credit mess & no help with mortgage

margymuggins

HELP have been living alone with 14yr old son claiming only CTC then 31st april hubby came home but next day was addmitted to hospital i phoned tax credits and was told to ring back when he came out of hospital which i did was told by CAB he was entitled to WTC so had to fill out new claim as joint had aug payment but nothing since i've phoned 3 times a week on 1st told had to fill tc565 form cant find any info about it am really desperate nearly 2mths without a penny not eligible for IS so cant get help with mortgage either how do others get help i've tried all ways an in such a mess i'm so desperate PLEASE PLEASE ANY GUIDANCE OR ADVICE TO GET ON TRACK :(:(:(

dmg24

Is your husband working at present? If he is off sick, is he claiming SSP or ESA?

sinstar

Every tax credit claim is tested against the following 12 verification rules. If any of the rules are not satisfied, the claim will appear on the ‘Verification Failures’ Work List

http://www.hmrc.gov.uk/manuals/ntcmanual/applica_appl_wl/ntc0050475.htm

Is it a TC655 form? This means when making checks on your new claim there has been a 'child not matched' verification failure.

When a child’s details held on the tax credits claim do not match the details held on the Child Benefit computer, the child must be traced so that the claim can be processed.

You will be sent a TC655 form with some questions about the child/young person and it will most likely request you return it with a copy of their birth certificate.

margymuggins

hubby went in hospital 1st may came home to live back with us 23rd aug still on sick likely to be some time more but when at work he worked 38hrs and paid mortgage for me an son to stay there since may i've struggled to pay all bills on my IB middle DLA & CTC have been paying interest only reveiw is end of month but with no help with costs can't maintain full payment tried but to no avail how do people get it ANY HELP ADVICE PLEASE

dmg24

What benefits is he claiming at present? Is he still receiving his salary? Was he in hospital from May to August?

margymuggins

sinstar wrote: »

http://www.hmrc.gov.uk/manuals/ntcmanual/applica_appl_wl/ntc0050475.htm

Is it a TC655 form? This means when making checks on your new claim there has been a 'child not matched' verification failure.



You will be sent a TC655 form with some questions about the child/young person and it will most likely request you return it with a copy of their birth certificate.

THANKS SO VERY MUCH i've been out my mind with worry i've only ever claimed for 1 child as that is all i have so i'm puzzled to why theres a failure but THANKS A MILLION :A

margymuggins

HUBBY gets SSP yes 1st may to 23rd aug he's had a very severe breakdown and still receives daily visits from medical team and weekly reveiw from doctor all at home he can't be left for too long at one time sorry so money we have coming in SSP £70.64 due to deductions i get IB £97.40 DLA £47.80 & CB £20.30 all pw no tax credits since aug can you advance any further help / advce

tiggerkian

if you contact your local tax office and explain your circumstances they will work out what you are entitled to and pay you on a giro and knock it off the full amount when you do get it...you will have to go there once a month to collect it though.....

lorelai34

You will not receive any ctc until you have returned the fully completed TC655. Re emergency payments - not all enquiry centres facilities have the facility to make emergency giro payments and even the ones that do may or may not issue an emergency payment - it all depends on circumstances and the reason for the claim taking so long.

homeagain_2

Please be aware that even receiving a tc655 form can take a while, mine was requested on 20th August, I received it on 2nd October! Fortunately my local tax office are a sympathetic bunch and had downloaded one for me whilst I was still waiting for tc office to post thiers. Tax Credits have now had birth certificates and passports for 3 weeks, and still nothing. So it appears it can be quite a slow process.

margymuggins

hi been phoning tax credits last thurs fri sat and today they now say they have info so wont be sending tc655 form out and they are processing claim but still cant say when they now owe over a £1000 to us i've drained all my resources dry so am so desperate i tried asking for a giro for lump sum from local office but say they dont do that i've begged and borrowed till i cant anymore i've spent all clubcard points and saving stamps to get grocery hubbys sickpay ends this fri too so thats another £70 short and they say need to fill out form which takes 5 days to get then 3 weeks to process hope you get yours sorted soon