Double Glazing - poor service

Techno

I know what they say about double glazing but
Used a local very reputable firm who had installed a conservatory for us last year and we were very pleased both with the product and the service so we decided to get doors and windows this year however you would think we had used a different company!
Had windows installed 10th July
1) Wrong leading in glass so offered £600 compensation - still waiting
2) Fitters broke roof tiles and then stuck them together with sealant
3) Had to use 2 hands to lock back door
4) Letter box broken
5) Finish at corners on windows poor - mahogany broken off and white filled with brown paint/felt tip pen type
6) Mahogany peeling off side of one window
7) Guttering around front bay now drips from one end and middle and pours from other end
8) Wrong handles fitted on doors
It took them six weeks to fix some snagging problems and the major ones have still not been addessed despite 2 letters to managing director, phone calls and personal visit to head office
I phoned again today but what can I do next apart from threaten to write to local paper
I paid deposit with a credit card - will that make any difference?
Glad to have got that off my chest

[Deleted User]

Trading standards?

Techno

I thought about trading standards or even go to credit card company to see what they can suggest however am planning to go in again on my lunch break tomorrow and after having been very reasonable for 3 months start making some threats and demands!

Mr_Warren_2

The fact that deposit (more than GBP100 I hope) was paid with CC, you have recourse with said Credit card Company. Give them a call, explain the situation and watch the space.

silvercar

FENSA should regulate window installers.

McAzrael

silvercar wrote:

FENSA should regulate window installers.

FENSA, like its rivals Certass and BSI, do not and should not regulate window installers. FENSA is a self-certificating scheme and is only concerned with compliance with building regulations.

Check out http://www.consumerdirect.gov.uk/ for advice on your statutory rights. Their helpline will help you pen the 'last attempt at an amicable outcome' letter for you, or see Letter 2 in the template letter section. State what you want (the snagging list), when you want it by (be sensible, you may be producing this as evidence shortly), and what you are going to do if you don't get what you want (county court action).