Bank taking double their interest?

padd_bear

Have logged onto my online banking today as have been away for the weekend and have realised that the bank has taken double their interest and have sneakily refunded me:

REV OF DUPLICATE 02/10 ARRANGED OVERDRAFT INTEREST

I usually do not experience any problems with my bank, only on a few occassions over access etc...

I get a letter every month telling my how much interest i will be paying on my overdraft which works for me and when it will be taken out...

A phone call could of been nice for warning me that they have taken it twice and apologise for the error, but do not panic etc...

I am actually disgusted that they have done this without informing me!... esp as i was in credit and feel like they have stolen my money then put it back but that does not make it ok???

I for one do not expect the bank to take the interest twice, i know mistakes happen but when money is involved it is not ok.

zppp

padd_bear wrote: »

Have logged onto my online banking today as have been away for the weekend and have realised that the bank has taken double their interest and have sneakily refunded me:

REV OF DUPLICATE 02/10 ARRANGED OVERDRAFT INTEREST

I usually do not experience any problems with my bank, only on a few occassions over access etc...

I get a letter every month telling my how much interest i will be paying on my overdraft which works for me and when it will be taken out...

A phone call could of been nice for warning me that they have taken it twice and apologise for the error, but do not panic etc...

I am actually disgusted that they have done this without informing me!... esp as i was in credit and feel like they have stolen my money then put it back but that does not make it ok???

I for one do not expect the bank to take the interest twice, i know mistakes happen but when money is involved it is not ok.

Sounds like it has happened to a number of people not just you, but at least they corrected it. By the way it is not theft just so you know.

Lokolo

You are kidding right? The money was refunded, no harm was done, you didn't incur any charges. NOTHING has come of this.

Have you heard of the saying "Making a mountain out of a molehill"? This is one of these moments.

opinions4u

So should they not have refunded you?

jambosans

Amazing. Bank makes a mistake. Bank fixes mistake without prompt from customer. Customer still angry.

padd_bear

jambosans wrote: »

Amazing. Bank makes a mistake. Bank fixes mistake without prompt from customer. Customer still angry.

I am angry because they should of informed me.

I keep the exact amount i need to in this account and transfer to different ones.

Why jump on your high horse geee

Im cross because it is my money, its like when you get your purse taken wouldnt you be peed off??

It is my money not theirs to take, they took this money so means i was worse off.

gee i dont know why i bothered posting when i get nothing but offence back.

padd_bear

zppp wrote: »

Sounds like it has happened to a number of people not just you, but at least they corrected it. By the way it is not theft just so you know.

LOL, thanks, yes it isnt theft but it feels like i was robbed, my money should be safe in my bank....??

Obv a tin caddy is better.

le_loup

Customer discovers the internet. The modern means of being grumpy all the time AND in public.

padd_bear

jambosans wrote: »

Amazing. Bank makes a mistake. Bank fixes mistake without prompt from customer. Customer still angry.

I shouldnt have to tell people how do their jobs first off all and secondly this should not of happened in the first place.

Lokolo

padd_bear wrote: »

I am angry because they should of informed me.

I keep the exact amount i need to in this account and transfer to different ones.

Why jump on your high horse geee

Im cross because it is my money, its like when you get your purse taken wouldnt you be peed off??

It is my money not theirs to take, they took this money so means i was worse off.

gee i dont know why i bothered posting when i get nothing but offence back.

It was an error that was rectified with no effect to you.

You lost NOTHING.

Lokolo

padd_bear wrote: »

I shouldnt have to tell people how do their jobs first off all and secondly this should not of happened in the first place.

Because things NEVER go wrong in this world eh?