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Problem with PS3

Can someone help please.

My son is having some problems on his ps3. When he turns it on a red screen appears and says "a serious error has occoured, please contact technical support". It does not allow him to do anything.
He was very upset as he only just got Fifa 11.
Could someone please help me?
Thankyou so much.
:EasterBun <--- "Live and let Live" :p

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