Santander problems.

dvnly

pmduk wrote: »

Why waste your breath complaining to the branch? They can't/won't do anything.

So Santander has complete control of my money then! Wonderful. Cowboys

Melbat

Loughton_Monkey wrote: »

It was, I agree, a flippant suggestion, and one that would indeed inconvenience other customers.

There is no need to inconvenience customers in this way. Santander are doing it perfectly well on their own!

Well if nothing else this thread has certainly given me a giggle :beer:...off to the bank tomorrow,wish me luck peoples :wall:

Mel

ERICS_MUM

A complete tangent but I can never resist the opportunity to rant about Abbey/Santander.

My sister arranged an increase of £20,000 on her Abbey mortgage to fund some building work on her house. On the day they credited it to her account, someone frauduently "spent it" by paying credit card bills, water bills and mobile phone top ups.

How lucky was the scammer, to just "happen" across the account on the very day that £20,000 was paid into it, and to have the ability to authenticate over 30 debits ?

Funnily enough, on the day the money disappeared my sis could not view her account via on-line banking - did someone have the ability to block it so that the frauds could take place without her knowledge ?
I helped my sister tackle Abbey and at one point I contacted Santander's head office in Spain and suggested that this smelt strongly of an inside job. 2 years later I'm still waiting for their response. It took my sis 6 months to get her money back.

Melbat

Went to the local branch this morning and they allowed me to use their phone to ring the call centre to try and sort out my problem,woman on the phone was very helpful and said my cash should be back in my account by the end of play today.Also bunged a fiver into my account for the troubles and to make up for the unarranged overdraft interest charge that they took out.
So will just have to see if the cash goes back into the account now.

Mel

bel2310

Had been feeling quite smug as hadn't had any problems since my A & L account changed to Santander (been with the former since Girobank days), but the last week has definitely made up for it. Old A & L card expired end of September, received new Santander card but no pin number. Phoned and chased it but end of September came and went and no pin, turned up today, luckily didn't need to withdraw cash in the meantime but would have struggled. Also noticed I only had 2 cheques left, so put in online request for new book. I got a letter today telling me I had too many cheques outstanding so couldn't have a new book, since when is 2 too many! Needless to say couldn't get through to Santander Customer Service, so next move is open new account elsewhere pdq. Serves me right for being smug eh.

Lynxatnight

Read the Santander Watchdog thread post 18 on how to get a quick resolution