Parcelforce Non Delivery

andybrock

Had confirmation from my German supplier today that a replacement item has been dispatched :j.Hopefully it will reach my address this time!!!
Thanks for your help Forris on this one :T

DCFC79

Did you get any further with PF

andybrock

No i didnt get any furthur with PF, the manager stated that he could help no more and never even offered an apology.After I receive my replacement package I will write a letter of complaint.Does any one have contact details to whom it should be addressed to?

Thanks.

Forris

Try calling the MD's office on 01908 687249.

andybrock

Thanks for that Forris.My parcel arrived today :j-surprise surprise, it was left at the local post office after a card had been placed through the door.Against policy I believe, so after the non delivery to another address they have broke the rule again .Think the branch should have some retraining.Thanks for all your help on this one :beer:

Forris

No probs. I'm back in the depot next week so I will look up the relevant rules, to post up for future reference.

custardy

andybrock wrote: »

Thanks for that Forris.My parcel arrived today :j-surprise surprise, it was left at the local post office after a card had been placed through the door.Against policy I believe, so after the non delivery to another address they have broke the rule again .Think the branch should have some retraining.Thanks for all your help on this one :beer:

why do you feel its against policy for PF to leave a parcel at a post office?

andybrock

"The manager is very,very wrong. GLS parcels must not be left with a neighbour or taken to a Post Office (Local Collect). This has always been the case. My depot (and I'm assuming all depots) produce a sheet that shows which senders do not allow delivery to neighbours or PO counters. GLS is always on the list as no to both."



If you read the above post by Forris it explains that GLS consignments can only be delivered to the address stated on the order.Forris is going to post the information for future reference.

custardy

andybrock wrote: »

"The manager is very,very wrong. GLS parcels must not be left with a neighbour or taken to a Post Office (Local Collect). This has always been the case. My depot (and I'm assuming all depots) produce a sheet that shows which senders do not allow delivery to neighbours or PO counters. GLS is always on the list as no to both."



If you read the above post by Forris it explains that GLS consignments can only be delivered to the address stated on the order.Forris is going to post the information for future reference.

but i dont see the difference
attempted delivery at the address
card left
you go and collect it
why does the collection point matter?

andybrock

If you read the full post it makes perfect sense.The first attempted delivery was made to an incorrect address or signed for by the driver.I never received the package.PF broke their own policy.They then did it again by taking it to the local post office.It didnt bother me-I collected the parcel.PF are the ones in the wrong-they are breaking the rules set by GLS and themselves.