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Possible virus affecting Outlook
kirstiex
Posts: 175 Forumite
in Techie Stuff
Yesterday - my PC threw up all sorts of 'email error' messages from Norton Internet security to say it couldn't send the email - they all seem to be coming from an email address with viagra in the title. I immediated ran a Norton scan and a SuperAntiSpyware scam. Both found viruses (trojan horse) and quarantined them but noticed the PC was running v slow but was able to acess both emails via outlook and IE.
This morning I logged on and gots lots of 'run.dll pop ups to say a specific module could not be found. I closed them ll and opened Outlook but as soon as it gets to the send/receive stage the screen goes black and I have to reboot. I seem to be able to access IE ok but it is slow.
Norton keeps showing me pop ups in the bottom right hand corner of screen to say there has been a recent attack on my PC but it is secure.
From what i've described above does anyone know if I still have a virus or remnants of one? I've tried fnding some of the dll files but it says I don't have permissions to delete?
HELP????
This morning I logged on and gots lots of 'run.dll pop ups to say a specific module could not be found. I closed them ll and opened Outlook but as soon as it gets to the send/receive stage the screen goes black and I have to reboot. I seem to be able to access IE ok but it is slow.
Norton keeps showing me pop ups in the bottom right hand corner of screen to say there has been a recent attack on my PC but it is secure.
From what i've described above does anyone know if I still have a virus or remnants of one? I've tried fnding some of the dll files but it says I don't have permissions to delete?
HELP????
0
Comments
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Download MALWAREBYTES free version
http://www.malwarebytes.org/mbam.php
Open malwarebytes and go to UPDATE and click 'check for updates'. After its updated go to SCANNER and click PERFORM FULL SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds
reboot
Download HIJACK THIS (Make sure you click 'DOWNLOAD THIS VERSION')
http://www.filehippo.com/download_hijackthis/2894/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)0
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