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Help with benefits

I don't know whether this is the right thread...but some advice is anyone can give it please?????
My father and mother in law have finally escaped Mugabe's regime in Zimbabwe after spending most of their adult lives cattle farming over there. They are both of pension age and have German Passports, although my MIL once had a British Passport and changed to a german one, when Rhodesia became Zimbabwe and the Brits were no longer welcome!!! They have now come to live in the UK with myself & my hubby.
My FIL has been accepted automatically for UK reidency, but my MIL has been told that she does not have the right to reside. Both obtain pensions from Germany...so are not a drain on the UK benefit/Pension system.
It's baffling me...can anyone offer any suggestions????
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