the disabled and easy-jet.

carolzanti

both my wife and I are disabled, we tried to travel via easy-jet from barcelona to gatwick last week. our disabilitys were completly ignored and we were made to feel like 3rd class citizens.
If you are disabled then cross them off your list, we have.

dmg24

How were you ignored? Did you notify them of your needs prior to your trip?

ramsas

Awaits the answer with baited breath.....why post then not answer?

Broken_hearted

At least they let you fly, have seen them bot people for being disabled.

pwales_2

o/p you should have phoned them first to arrange things for you,
it would not have been a problem then , ...
do you have a visual disabilty?
was you in a chair?

starchild1972

http://www.easyjet.com/en/Book/regulations.html#specialneeds

Passengers with specific requirements are those whose mobility is reduced due to physical incapacity (sensory or locomotory), intellectual deficiency, age, illness or any other cause of disability. easyJet is unable to accept those passengers with a level of disability which requires the presence of a care assistant unless a care assistant is travelling with the passenger. A maximum of two disabled passengers can travel with one Care Assistant.
Passengers with specific requirements who book their seats over the telephone must advise easyJet of their requirements at the time of booking. Passengers purchasing seats over the Internet should select the type of assistance they require via the flight confirmation email (Specific needs and access requirements). Alternatively, customers may contact us by telephone to make this request, on 0871 244 2366 (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.) The airline requires a minimum of 48 hours notice to arrange assistance. It may not be possible to honour requests received less than 48 hours prior to the scheduled time of departure of a flight, as the airline may not be able to accommodate your needs. This could result in passengers being unable to travel. However, where possible, easyJet will endeavour to provide passengers with assistance when boarding and disembarking flights.
Please see paragraph 8 above in relation to Check-in requirements.
Passengers with specific requirements will not be allowed to sit in emergency exit rows of the aircraft in case of an emergency evacuation of the aircraft.
Passengers travelling with vital medication and/or medical equipment are permitted to carry up to 10kgs of medication and/or equipment free of charge in addition to their standard hold baggage allowance provided that it is carried in one bag. Where medical equipment is packed in more than one bag, the customer will be charged an additional bag charge fee.
To classify as vital medication and/or medical equipment the passenger would require medical documentation from their doctor confirming that the passenger must carry this medication and/or equipment.
Passengers travelling with controlled drugs and/or injectable materials are advised to carry a medical letter/prescription confirming details of the drugs and the intended use.
The medication/medical equipment must be carried separately from the passengers standard hold baggage to ensure ease of recognition at check-in.
Wheelchairs
Wheelchairs and mobility aids weighing more than 60kgs (excluding battery) can be accepted for travel provided they can be collapsed into separate parts weighing less than 60kg each. This is to protect the health and safety of our workforce.
If the mobility aid weighs more than 60kg (excluding battery) the passenger will need to inform us, at least 2 days in advance via our contact centre, of the total weight of their mobility aid and also bring the operating instructions with them to the airport.
If the mobility aid cannot be collapsed into separate parts weighing less than 60kg (excluding battery) then it will not be accepted for travel.
Passengers' folding wheelchairs will be carried free of charge in addition to their normal baggage allowance. Where a passenger requires that more than one wheelchair be carried, and the second wheelchair is a sporting wheelchair, the sporting wheelchair will be carried upon payment of the sports equipment fee.
The airline will only accept groups of three or more wheelchair passengers by prior arrangement made via our call centre on 0871 244 2366 (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.)
Wheelchairs that are powered by sealed, non-spillable types of battery are acceptable for carriage on easyJet aircraft. The airline will not carry wheelchairs with un-sealed, spillable batteries.
Wheelchair facilities can be provided at the airport for passengers who are completely immobile and cannot walk unaided, or are unable to climb the aircraft steps, or cannot walk long distances. You must inform easyJet at the time of booking to arrange this service.
Additional seat requirement
Our minimum seat dimensions are as follows:

• Pitch (distance between back of seat and back of seat in front): 29" (approx. 72.5cm)
• Width (distance between armrests): 171/2 " (approx. 44cm)

If you are unable to fit into a single seat with the above dimensions for any reason (such as special medical requirements e.g. a broken leg) you will be required to purchase additional seating

ramsas

Awaits the answer with baited breath.....why post then not answer?

ShockingPink

I flew from Liverpool to Portugal with Easyjet in June. I notified them of my needs online, and they couldn't have been more helpful. I used the airports own chairs and was escorted onto the plane by airport staff. At the other end I was whisked through passport control, had my luggage taken from the carousel for me (and for my 2 friends) and taken to the taxi. Couldn't fault them.

covlass

We have flown on a number of occasions with our disabled daughter and Easy Jet have always been very helpfull

G-MIKI

carolzanti wrote: »

both my wife and I are disabled, we tried to travel via easy-jet from barcelona to gatwick last week. our disabilitys were completly ignored and we were made to feel like 3rd class citizens.
If you are disabled then cross them off your list, we have.

I used to travel with easyJet at least once a month on business using my wheelchair and I never once found reason to complain about the way I was treated. I would thoroughly recommend them.

formaldehyde_perfume

When I dislocated my knee skiing (and had to keep it straight in a splint thing) a few years ago we didn't think to inform the airport or Easy Jet yet I was almost immediately found a wheelchair with a thing to keep my leg straight and Easy Jet lifted me on to the aircraft in a light weight sort of lift-able wheelchair, then I had a whole row of seats to myself so I could lie against the window with my leg up. The airport was in an area where the main air travel is from skiers and therefore likely to get injured people quite frequently, and I'm sure there would have been a problem if the flight was full, but my experience was very good.