Zenith Staybrite trying to scare my 70yr dad

strongeyecontact

DVardysShadow wrote: »

Obviously, you are full of good will and give them more than their rights. That does not give your family more than their rights.

I like to think of it more as you get back what you give/karma/whatever you want to call it - or just good business sense, word of mouth acting so strongly both for and against you.

The funniest thing is the brochure states on the front "Zenith Staybrite puts the highest value on customer care". That has to be false advertising, it should read "Zenith Staybrite puts profits above absolutely all human decency".

Sorry, I did forget the surveyor's time, in getting to and from them, there was that expense also. If that is worth an extra £150 I am in the wrong job, assuming he didn't come from the other end of the country.

I just really don't understand people, how anyone can say such a thing happening isn't relevant is a bit beyond me. Like they want to even talk to someone about stupid windows within a few weeks, my step-mum is literally a walking zombie and who knows how long that will last - and if anyone says life goes on I might not be responsible for my reply.

Gavin83

It's relevant to your family situation understandably, and Im very sorry to hear of the situation. My condolences go out to your dad and step mum.

If someone took out a contract and then that person died, I could see more reasonable grounds. That is not the case here however. Im sure if your dad spoke to them, explained the situation and asked to defer it until a time when they are able to deal with it, Zenith would most likely happily help. However, I just don't see how cancelling a contract because someone has since decided to move is a valid enough reason.

I don't know how much you'll be requested to pay, you should probably check that with Zenith.

heretolearn_2

I can see you are angry about this but really Zenith haven't done anything wrong. The contract is legally binding. Your parents have decided to move (to be honest I don't see what that has to do with a death in the family) and now want to get out of the contract. They can't, and personally I don't see anything 'morally' wrong on Zenith's part, let alone legally. They are just trying to get your dad to keep to a legal contract he signed. If it were the other way round, if they were trying to wriggle out of the contract, you wouldn't be happy about that, would you.

All you can do is request nicely from Zenith that they cancel the contract as goodwill, ad offer to pay all expenses incurred so far, but I can't see them doing it to be honest. I wouldn't.

Mand_x_

I think it would depend if the surveyor has actually already been and measured up as yet. If he has not measured up then the order for the windows has not yet been placed and they have not started making them. However, if they have and the windows are already beeing made it will be more difficult to sort this situation.

These sales people a ruthless and know how to worm their way in. Although they do not use bully tactics they know how to pressure you into to signing up. However, I would have thought you could cancel and change your mind PRIOR to the surveyor coming out and even possibly a refund as when we had them come to give us a quote last year and we did say we would struggle to find the cash and had not even shopped around yet that we would cancel and get a refund (which he took there and then by cheque) as long as it was before the surveyor had been. Although these sales people will say anything to get your signature.

Stand you ground, if they have not started making the windows then they have not supplied you with a product or a service. And get some legal advice too, try the consumer helpline and find ourt exactly where you stand.

And good luck

168hourweek

From the date of the cancellation notice/date(was it in writing?) it is the Companies responsibility to limit/mitigate any costs and charges that will be levied against you Father
Providing the Surveyor has not taken working dimensions and the window placed into manufacture then the contract is still only on paper the i would ask the Company to tell you what the cancellation fee would be(they cannot make you go ahead with the contract)
Check the T & C and see what they say
Are they GGF members check their T & C conform
They can not charge forSales costs or commissions cos the sale didnot happen
Good luck