claim in 14 days cooling off period

rudra

Dear people,

I recently had a quote from a car insurance company and when I tried to cancel the policy within 14 days they turned back and replied me this ( it was just in 7 days not even 14 days )

Dear Mr. Gohil,

Re: eCar policy number: xxx

Thank you for your reply.

This is to confirm that xxx is scheduled for cancellation 29/09/2010 at 17:00:00.

Please note that the 14 day "cooling-off" period only applies if cover has not yet started.

I refer you to our Terms of Business, specifically the section headed "Cancellation of Insurance Policies," wherein it states:

"If you are an individual or sole trader (including a partnership in England and Wales) buying a policy which provides cover for you in both a private and business capacity, you have the right to cancel your policy during a period of 14 days either from the day of purchase of the contract, or the day on which you receive your policy documentation; whichever is the later. If you exercise this right AND THE COVER HAS NOT YET COMMENCED, you will be entitled to a full refund of the premium paid."

Otherwise, you will be refunded "on a pro rata basis for the period of insurance still remaining, subject to you not having made a claim, or a claim having been made against you during the period of cover less a £75 cancellation fee."

Please return your Certificate of Motor Insurance to the following address:

eGroup Insurance
MMT Centre
Severn Bridge
Aust
Bristol
BS3 4BL

Any refund due will be calculated, and subsequently issued, within 30 working days of its receipt.

Yours sincerely,
--
Philip Adams
Help Desk

Can any one help me in this regard as what is said I do not see any truth in it, is this what really 'cooling off' period means in this country ? can I not complain in this regard with Financial Regulated services ? Is any company can form any means of terms and conditions and can form a contract ?

I would be rally thankful if any of the person could give me some advice in this regard, it would be really appreciable if even get a proper guide line of where to complain.

Thanking You

Mr. Gohil

di3004

rudra wrote: »

Dear people,

I recently had a quote from a car insurance company and when I tried to cancel the policy within 14 days they turned back and replied me this ( it was just in 7 days not even 14 days )

Dear Mr. Gohil,

Re: eCar policy number: xxx

Thank you for your reply.

This is to confirm that xxx is scheduled for cancellation 29/09/2010 at 17:00:00.

Please note that the 14 day "cooling-off" period only applies if cover has not yet started.

I refer you to our Terms of Business, specifically the section headed "Cancellation of Insurance Policies," wherein it states:

"If you are an individual or sole trader (including a partnership in England and Wales) buying a policy which provides cover for you in both a private and business capacity, you have the right to cancel your policy during a period of 14 days either from the day of purchase of the contract, or the day on which you receive your policy documentation; whichever is the later. If you exercise this right AND THE COVER HAS NOT YET COMMENCED, you will be entitled to a full refund of the premium paid."

Otherwise, you will be refunded "on a pro rata basis for the period of insurance still remaining, subject to you not having made a claim, or a claim having been made against you during the period of cover less a £75 cancellation fee."

Please return your Certificate of Motor Insurance to the following address:

eGroup Insurance
MMT Centre
Severn Bridge
Aust
Bristol
BS3 4BL

Any refund due will be calculated, and subsequently issued, within 30 working days of its receipt.

Yours sincerely,
--
Philip Adams
Help Desk

Can any one help me in this regard as what is said I do not see any truth in it, is this what really 'cooling off' period means in this country ? can I not complain in this regard with Financial Regulated services ? Is any company can form any means of terms and conditions and can form a contract ?

I would be rally thankful if any of the person could give me some advice in this regard, it would be really appreciable if even get a proper guide line of where to complain.

Thanking You

Mr. Gohil

Hi and welcome

Hopefully someone will be along soon to give some advice on this, but if you kept within the terms of cancelling within the cooling period, they should therefore make a refund to anything that have been paid into the account.

I take it you have hold of the policy details, and kept copies of letters you have sent them as well?

If they don't resolve this - you are entitled to make a complaint to the Financial ombudsman service (FOS) free of charge, but wait for opinions on this first from others who should hopefully be along soon.

Good luck.

marshallka

What did it say about cancelling on YOUR terms and conditions? Also how did you buy this? Was it over the internet?

This may be of use to you

http://whatconsumer.co.uk/cooling-off-and-cancellations/

Financial products and services

Financial products including banking, credit, insurance, personal pensions and investments, sold by distance means are subject to a 14 day cooling off period (this is 30 days in the case of life insurance and personal pensions). This includes renewals for insurance where the agreement has been sent by post. This 14 day cooling off period also covers situations where you bought a financial product from an intermediary or a broker, even if it was discussed and signed face to face. You must be sure to follow correct procedure for cancellation (see below). The insurer or broker must refund any monies paid by you within 30 days, although they have the right to deduct a reasonable admin charge, and a sum proportionate to the number of days cover you have had. If you have any related credit agreements, these will also be cancelled.

Extended warranties

These are effectively insurance policies and have a 45 day cancellation period with the right to a full refund if you have not made a claim in this time. Any cancellation after this time will entitle you to a pro-rata refund. See our guide to extended warranties for more in depth information.
The correct procedure

With any contract or sale which is concluded away from the trader’s normal business premise, you must be sure you have been presented with clear written notice of your right to cancel, at or before the time the contract is made. If you have not, the contract is legally unenforceable. This notice, which cannot be in the form of small print, or otherwise disguised, must also provide a cancellation form and advise you on how and to whom a notice of cancellation is to be made. You can use the cancellation form provided or a simple written notice, as long as it is clear of your intentions. And as long as you have posted your notice of cancellation before the end of the cancellation period, it doesn’t matter when it is actually received. For this reason, it is always advisable to send it recorded delivery.
Refunds

The supplier must reimburse you within 30 days of cancellation, without charge, unless you have been informed that you will be liable for the cost of returning the goods. If you have any related credit agreements, these will also be cancelled.