British Gas Electricity -won't provide me with a correct bill & won't return my calls

sweetnest

meant to add, i have checked the figures and i am being charged the full rate not the protected rate

Gal

What prices were you quoted - What prices are you being charged

Not something like The prices you were quoted are exc vat and the prices your charged are inc vat.

Seem to get that a lot where I work.

sweetnest

i am getting charged for electric

18.737p and 11.012p

it should be

13.586p and 7.846p

gas is also wrong

Gal

Hopefully they will sort it out then

Janey51

We are having the same problem.
We are registered with house.co.uk but do not get replies to emails.
2 months ago my OH phoned to ask why the online figures indicated that we had been charged the increased rates when we are on the 2010 tariff.
After speaking to 3 different CSAs we were assured it would be put right.
This morning we were still waiting!
There was also a brilliant entry on one of our accounts

23/10/2008 £40Cr Yep...it does say 2008

How did they manage that?

OH phoned again today and was disconnected twice in the 50 minutes he had been put on hold by different people. All we wanted to do was go back to paper billing and he kept being told he would have to be transferred. He was even given a "direct line" to avoid the push buttons and that had the "number unobtainable" tone.
Then he got through and it was sorted in 2 minutes....Thanks to ERIN at British Gas:j :j

BritishGasWorker

sweetnest wrote:

hi again

yes it is brave

sorry, but at no time am i getting at you at all, sorry if it came across that way !!

i was actually on the phone, on hold for 55minutes when i hung up, i done this in the morning

i am signed up with the web site, as i am paperless billing and initially i pressed the contact button, when i never got a response after 5 times of doing this over a period of a few months, i found that e-mail address which i also used, still never got a response.

I managed to get through to them last week and they confirmed i was on price freeze 2010 and this woman said she will sort all the bills out for me, trust me, i am not holding my breath...

My main gripe is the lack of customer care, when i told this woman about how difficult it was to get a response, she was extremely sorry, but i do realize it isnt your fault or indeed, this poor woman at the end of the phone.

Companies as big as british gas should NOT make all the mistakes they make and there is no excuse not to reply to a letter i wrote sent via special delivery..

thanks for your input britishgasworker, yes i agree, you are very brave coming on here !!

I know it can be difficult, I work on 2nd line as a Customer Liaison Manager for the company and I do hear storys about this but it is getting better, and there is light at the end of the tunnel >>>> PRAYING!<<<<<

If you can put your Email up I will be happy to responde and contact you on behalf of BG when I am working :OP

BritishGasWorker

Janey51 wrote:

We are having the same problem.
We are registered with house.co.uk but do not get replies to emails.
2 months ago my OH phoned to ask why the online figures indicated that we had been charged the increased rates when we are on the 2010 tariff.
After speaking to 3 different CSAs we were assured it would be put right.
This morning we were still waiting!
There was also a brilliant entry on one of our accounts

23/10/2008 £40Cr Yep...it does say 2008

How did they manage that?

OH phoned again today and was disconnected twice in the 50 minutes he had been put on hold by different people. All we wanted to do was go back to paper billing and he kept being told he would have to be transferred. He was even given a "direct line" to avoid the push buttons and that had the "number unobtainable" tone.
Then he got through and it was sorted in 2 minutes....Thanks to ERIN at British Gas:j :j

Hi there,,,glad to see it got sorted...if you are happy with staff service please feel free to write in and say thank you for that particular help.....they get recognised and it help to promote them to high level positions where they can help and train other staff

sweetnest

to britishgasworker

you have a message

thanks again

sweetnest

a special big thank you to britishgasworker x

within 12 hours my account is now sorted

i now have faith in British Gas, all thanks to him

THANKS AGAIN

BritishGasWorker

Sorted after 5 valium, a tamazipan and a coffee...Only joking......Nice to be of help, took a little time to sort but got there in the end..

Glad to have been of service

Andy x