Nonsense statement

shagzdan

Can you explain this for me, it was sent within an e-mail from energy helpline when I switched.

"1. You now have a 7 working day cooling off period during which you can contact your new supplier or us to cancel your switch if you change your mind.
2. Within a few weeks your new supplier will send you a welcome pack including information about them and your new tariff.
3. Your switch will take place in about 5-6 weeks. You will be sent the date by your new supplier about 3 weeks from now. On the switch date you should take a meter reading and inform your new supplier of this. "


The cooling off period expires before I even have any contact with my new supplier, so if the service I recieve is bad, I am able to do nothing.
Whats that about?

Skiduck

it's only a cooling off period, not a trial period - basically there in case you change your mind about switching or felt pressured into a switch. You are not trialing a new supplier.