Swapping Gas & Elec Suppliers personally.

Burtos

Morning all,

My situation at the moment is that my current supplier EDF are, and have been for 2 years, billing me incorrectly. There has obviously been a mix up, and the meter serial numbers do not correspond to the house numbers, hence my incorrect bills. I have previously informed them of this, but still no change.

The question i have is; Can you change suppliers 'personally' i.e i ring EDF, tell them i wish to terminate my supply with them and provide them with a meter reading. Phone new supplier and instruct them to commence supply and provide meter reading.

I am aware that this is normally done by the prospective new supplier, who would liase with my existing supplier. However as EDF have proved to be so incompetent at remedying the above fault I have recognised an oppurtunity to save money and take advangtage of their incorrect (low) bills.

Is this plausable?

Thanks

Premier_2

You can't change supplier like that. You need to appoint a new supplier who will take over the existing supply.

I'm not certain you have discovered any way to save money. It may even cost you money in the long term as you are hopefully on the best deal already, so any change will cost you more.

Any error over the meter will continue until it's resolved. When it gets resolved, then that may go back to previous suppliers too.

If EDF have not taken up your complaint as you would like, I would suggest you escalate it in writing following the EDF complaints procedure