EON Service Contract No Service

jackieglasgow

bobesox wrote: »

I have asked the question about service times but no response to date. There's plenty about call centre 24/7 365 days a year and how unlike British Gas they work Sundays. There must be serious problems if they have to resource 2 engineers from Essex to repair a boiler in Birmingham. Unfortunately it's not their problem it's mine!

British Gas do work Sundays, that's a strange thing for them to say!

bobesox

C_Mababejive wrote: »

What make and model is the boiler?

BAXI COMBI 133HE. Now had to order an electric shower. As I sit here in the cold I think to myself; hind sight is wonderful thing.

bobesox

update: Can't come out until next tuesday! Tried to ring Julie at their call centre, who to be fair does seem to care and was trying to assist but was greeted by Paul who matter of fact stated all cases were allocated on merit so you can see that 2 weeks without hot water or heating must rate much lower than all the appointments made for today, tomorrow, sunday, monday even though it was their error why it wasn't fixed yesterday. I am priority 1 - what a joke!

disgruntled_eon_customer

Last year we thought we would save a bit of money and change from British Gas to E-on for boiler / hot water / heating cover, what a huge mistake and as soon as our year contract comes to an end we will definately not renew our service agreement or recommend to anyone else to take it out.

We were assured that having a baby we would get priority treatment, well we have yet to see that. Today really has been the final straw. I telephoned E-on explaining that I have no hot water at all, the red re-set button continually turns on and will not reset the system. I was informed that the earliest that we could get an engineer out was Saturday, 4 DAYS FROM NOW. That is apparently as a priority because we have a baby.

I wish I could say that this is the only time that we have had a problem with E-on but unfortunately not. On another occasion we we were told that we would have to wait nearly 3 weeks for our boiler to be repaired in the middle of the winter months, and that was being treated as a priority because we had a baby.

It would seem to me that the cost of the service is less than British Gas for a very good reason, they don't have enough engineers to provide an efficient service, hence the fact that you have to wait for so long to be seen.

Again from past experience when the engineer comes out they tell you that they need to order a part as they don't carry more than 2 or 3 on the van (and they have already been to several properties before yours, so no longer have any parts) so they have to order the part and then come back another day to fit the part, (often a week later).

Unfortunately we are tied in for 12 months, and have been informed that even though we feel that E-on are falling far short of the service they stated they would provide us we cannot cancel our agreement. We feel that we are paying for a non-existent service, we could pay for another engineer to come out and fix it, but why should we have to do that when we have already paid E-on for the service.

wosters

I am a British Gas Homecare agreement customer and have just received my annual service reminder and just logged on to try and book a visit and was advised "no slots available" and to call customer services. The first slot available is 8 weeks away on 17th September - unbelievable and very inconvenient for me :mad: