Buyer paid too much via paypal...

tsharp

Hey all,

I sold something the other day. I invoiced the buyer, but added p&p on top of p&p fees already calculated, so what should have cost him about £26.50 or £27.50 depending on his choice of recorded or non recorded, has cost him £29.

I realised this straight away and emailed him and told him to ignore the request for £29, and said just add the p&p price he wanted. BUT - he has paid the £29 into my paypal account! What should i do???

FloFlo

You can refund him the difference, click on refund it will then allow you to put in the amount you want to refund, then email the buyer and tell them.

tsharp

The whole point was to ask him how much p&P he wanted, now he has paid for two kinds! I'll email again, if no response, i'll charge the higher amount and go recorded 1st class....