cancelling an order

benedictadams

A buyer hasn't paid for a purchase and now i get a messag through ebay saying that he wants to cancel the order

I am narked off and am very tempted to tell him that the placed the order and he should fulfil his side of the bargain

Its not for a lot of money, but I do ebay to try and pay off my debts and now i'm left with fees for this item which knowing ebay are going to be a nightmare to get back

anewman

You can file to get your listing and final valuation fees back somehow if a seller doesn't complete the sale. Check the help bit on Ebay

rebl43

There seems to be loads of this going on this week!!
Read my prev. post
http://forums.moneysavingexpert.com/showthread.html?p=3077033&posted=1#post3077033

anewman

http://pages.ebay.co.uk/help/tp/questions/nonpaying-buyer.html

Morty_007

Hiya

There are 2 ways you could go about this...

You could insist that the person pays but short of actually going around there (which I wouldn't recommend!) it's unlikely that you will be able to extract the money from this Urchin(I had someone do the EXACT same thing to me last week)

The alternative is to lodge a non paying bidder alert with Ebay and hope this scares them into paying. If they don't pay up you will be able to automatically have your fees returned to you after 7 days (think that time scale is right)

Unfortunately, you will lose your listing fee regardless.

Under NO circumstances should you do the NPB by mutual consent because I don't think you will get your FVF back if you do.

As for the next question...feedback...you should leave neg F/B and if they leave you retaliatory Neg, leave a factual response and let your buys decide who was in the wrong!! (i.e: NOT you!).

Hope this helps!

Morty

Morty_007

benedictadams wrote:

I am narked off and am very tempted to tell him that the placed the order and he should fulfil his side of the bargain

Oh, and for the record, I'd try this first! I think people SHOULD be told whats what! SICK of being screwed on Ebay!

SkipClick

Why don't you have an Auction Sales Policy?.

anewman

SkipClick wrote:

Why don't you have an Auction Sales Policy?.

IMO auction sales policies are for losers who want to feel some sense of self worth that they sell things on EBay. The buyer has an agreement with ebay, you as a seller have an agreement with ebay. Anything more and loads of words in your listing is just a waste of time and effort and most people will not read it anyway.

benedictadams

As far as i am concerned i shouldn't need a policy as i was under the impression that if you place a bid on ebay then it means you want the damn thing

would makes it more annoying wa that it was only on a BIN so he must have known what he wanted when he bid on it

Have just searched what he has been bidding on and he brought a similar product for 50p cheaper a couple of days later, so looks likes hes trying to get out of it.

benedictadams

Am very tempted to write this

I am unwilling to cancel the order as it is not an order, you have entered a contract for an item which you bid on in an auction and i fully expect you to fulfil your part of this contract

frivolous_fay

The guy isn't going to pay if he really doesn't want to. The best you can do is give him a strike and a neg, get your fees back but generally make him regret backing out of the sale.