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units on higher rate

I am with Brit Gas on a fixed price contract for 1 year for Gas and Elect. With every quarterly bill the Kw hrs charged at the higher tariff are different. I cannot work out how this is done? it does not seem to be a percentage of total Kw hrs used. I had a similar thing when I was with Southern Electric. Calls to enquire how this is done have not helped as the person on the other end usually garbles on about total usage by all customers being the guide to how they bill. Can anyone out there clarify this for me.

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