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bank of santander false promises

I belong to a group of people who winter each year in Spain.
We have always banked with Nationwide to use our ATM without charges thru the winter.
This year Nationwide decided to charge for this service so we all changed to Bank of Santander as they promised banking abroad without charges
Changing all direct debits etc has taken several weeks and we are about to leave the UK for the sun.
Today we hear from the Bank that they have now decided to charge for this service against all promises when we opened the accounts.
There ofcourse isn,t time to change our affairs as we leave very soon.
We feel this has been false advertising to obtain new accounts and lots of our friends have been caught out by this and are very annoyed(to put it mildly!!!) Beware

Comments

  • blinko
    blinko Posts: 2,523 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    it sucks !!!

    why nt use a british bank and help with the recovery eg RBS halifax , lloyds etc
  • StevieJ
    StevieJ Posts: 20,174 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    blinko wrote: »
    it sucks !!!

    why nt use a british bank and help with the recovery eg RBS halifax , lloyds etc

    I tried that, Alliance & Leicester icon7.gif
    'Just think for a moment what a prospect that is. A single market without barriers visible or invisible giving you direct and unhindered access to the purchasing power of over 300 million of the worlds wealthiest and most prosperous people' Margaret Thatcher
  • BlueC
    BlueC Posts: 734 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    StevieJ wrote: »
    I tried that, Alliance & Leicester icon7.gif

    Ummm, they are Santander.

    FWIW I can't stand Santander. My B&B and A&L accounts have gone right down the swanny since they were taken over.
  • blinko
    blinko Posts: 2,523 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    StevieJ wrote: »
    I tried that, Alliance & Leicester icon7.gif
    they aren't english, (spanish)
  • dzug1
    dzug1 Posts: 13,535 Forumite
    10,000 Posts Combo Breaker
    If you are about to leave your Nationwide perks would still be available - their changes haven't come in yet.

    Sounds like you jumped ship too early.

    When do the Santander changes come in BTW? They haven't told me any different yet
  • dzug1 wrote: »
    If you are about to leave your Nationwide perks would still be available - their changes haven't come in yet.

    Sounds like you jumped ship too early.

    When do the Santander changes come in BTW? They haven't told me any different yet
    they come in in November, and we were only told on Friday about the charges at santander, by a teller at the bank
  • ses6jwg
    ses6jwg Posts: 5,381 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    they are bringing in a £1.25 charge abroad but as far as I am aware there will still be no charges if you use a Santander ATM in Spain
  • You need to make sure you have a Santander branded card - I asked about this before a recent trip to Menorca and because I still have an A&L version, charges would have applied. They don't say when old cards will be replaced.
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