Think it's Talk Talk.. nuisance

deliciously.._saving

About 3 weeks ago I was looking into changing broadband services. Looked at all the companies online but Talk Talk wanted permission to give me a ring back call to give me the quote. They did that night but we decided that because we were not in an area to take advantange of any cut price offers from any of the companies we would just stay with BT.

Within a few days I was receiving calls from a UK based number. I am also registered with the TPS so knew if they were doing this they had to have permission.. which lead me to think of Talk Talk immediatly.

These calls arre not even marketing calls, they're either calls that are just silent or they're someone shouting "hello hello, can you hear me" I get at least two a day.

I looked the number up online last Thursday and found pages and pages complaining of the same thing, talk talk silly 'harrassment' calls after refusing a quote.

Just what can I do? I'm angry that they can get away with doing this

shortchanged_2

deliciously.._saving wrote: »

Just what can I do? I'm angry that they can get away with doing this

Next time that number phones you scream as loud as you can down the phone as soon as you pick it up. If you're lucky you might even perforate a ear drum or two.

deliciously.._saving

The telephone number is 01656672900

and the who calls me info is http: //whocallsme.com/Phone-Number.aspx/01656672900 (can't post links just yet so that's why it's broken)

Thanks for any help you can give me.

I've emailed BT about it. Don't know if tey can help with stopping this but worth a try to a complete novice who just doesn't know what to do.

I'll keep in mind a written letter to 'someone' high up if there's no practical advice to be had. Thank you.

whatajoke2

Straight question to mark, so I expect a straight answer - is 01656672900 talktalk. As a company representative, you would be able to find out.

deliciously.._saving wrote: »

I'll keep in mind a written letter to 'someone' high up if there's no practical advice to be had. Thank you.

If its talktalk (or one of there companys, or a 3rd party doing it on there behalf) email charles dunstone, hes as high up as you can get.

Heres the FULL complaints procedure for talktalk from there "small print" pdf

14. Disputes

14.1 If you have a complaint or query regarding any aspect of the Services including your bill, please contact us by calling Customer Services or by writing to us at TalkTalk Telecom Limited, PO Box 156, Birchwood, Warrington WA3 7WR. Please include your both your phone (or Mobile Phone number if
appropriate) and customer account numbers in any correspondence.

14.2 If you are not happy with our response to any complaint or query that you make, you may refer your complaint to the Telecoms Omsbudsman at
www.otelo.org.uk 0845 050 1614.

14.3 We aim to fully resolve all email queries within 5 working days of receipt and all written queries within 7 working days of receipt. In the unlikely event we are unable to fully resolve a complaint, you may refer your case to the Telecommunications Ombudsman, Otelo via Telephone on 0845 050 1614, or e-mail: [EMAIL="enquiries@otelo.org.uk"]enquiries@otelo.org.uk [/EMAIL]

I would NOT rrecommend calling, get everything in writing.

DVardysShadow

whatajoke2 wrote: »

Straight question to mark, so I expect a straight answer - is 01656672900 talktalk. As a company representative, you would be able to find out.

http://www.411phonesearch.co.uk/01656672900-phone-number
http://www.telepest.co.uk/01656672900
http://phoneowner.info/Number.aspx/01656672900

Mark can't deny, he can only try to put a positive spin on it

TalkTalk

Hi deliciously.. saving,

If you email ttmfcontactus@talktalkgroup.com with Marketing Opt Out in the Subject field, your name and telephone number and I can ensure you are removed from any Marketing lists with TalkTalk.

This can take up to 28 days t take effect from the confirmation the opt out has been placed.

Regards

Mark

Greatgimp

It's funny how you 'opted in' and received calls within a couple of days, but opting out takes 28 days!

ipswich448

Whatajoke2

Straight question to mark, so I expect a straight answer - is 01656672900 talktalk. As a company representative, you would be able to find out.

TalkTalk Company Representative

If you email [EMAIL="ttmfcontactus@talktalkgroup.com"]ttmfcontactus@talktalkgroup.com[/EMAIL] with Marketing Opt Out in the Subject field, your name and telephone number and I can ensure you are removed from any Marketing lists with TalkTalk.

Whatajoke2, as Mark obviously doesn’t want to give a straight answer to a straight question, let me answer on his behalf...yes!
Don’t forget the new e-mail hotline to TT head office

http://www.bbc.co.uk/blogs/watchdog/2010/09/talk_talk.html

whatajoke2

I was never opted in. I never give consent, and always deny companys the right to contact me. These were also set up in my preferences. How many times must you opt-out? Once, and that decision should be honoured - its the law for petes sake.

I too was receiving annoying cold calls, when I again complained, this time to high level complaints (and the ICO/TPS) my details were removed from talktalk marketing. The calls stopped. Co-incidence, who knows.

A thread has been running on the tiscali forum since June regarding sales calls. In June it was stated that these cold calls were being investigated. Its now October and still no answers.

As for the excuse given last night on watchdog that the data was in sardinia, having worked on data migration projects before, thats a very lame excuse that we wouldn't even have tried on our clients.