Loss of No Claims Bonus

hcabs99

Hi All

Some advise please. Back in March this year, the windscreen and bonnet of my car was damaged by some rubble dropped by crane which was clearing my next door neighbours drive. The repair work was carried out by my insurance company which to be fair to them , was done very quickly and i was given a courtesy car for the duration. I had to pay my £200 excess at the time.

Fast forward to September. The Insurance company we are claiming off have only recently (3 weeks ago) finally admitted liability, so my insurance company finally returned my excess. I thought that this was then the end of the matter until i got my annual insurance renewal notice come through and i found that my premiums had doubled in price! When i queried this with them , i was told that as they had not yet received the payout from the party at fault, the accident would still show as my fault! Once it has been settled , I have been told that my premiums will be recalculated to take into account the overpayment , but as i have pointed out to them, going by the previous history of the other party this could take 6 months (if not more!) so why should i have to pay this out and lose interest on my own money?

Surely this is the reason we have insurance?

It also bugged me that i was not able to shop around for a better policy as i could not prove my NCB for the reasons above for any new company.

My question is, can i insist that my Insurance company acknowledge the fact that the claim is going in our favour and therefore reset our NCB (to the full amount) ?

I would be grateful for any help

Hammyman

Sadly, this is the way it works. The only thing you can do is to take out protected NCB.

Lum

And this is why when it's a non fault claim, you should go to a third party claim management company like HelpHire.

If you have the spare cash you could reimburse your insurance company for the cost of the repairs and get them to send you the money back when the claim is settled, but this could take a long time.