argos, broken camera, help needed.

Hintza

gordikin wrote: »

Maybe the camera was dropped?

I think you could be correct, I can't believe Argos would do this unless they believe it has been damaged in some way.

jackm1

gordikin wrote: »

Have you tried charging the camera/using fresh batteries? Maybe the camera was dropped?

It could of been, but I have been told it hasnt, and just stopped working. Like i said there is no visible damage at all.
The argos people refused last time, so if they refuse again, my next course of action is to take in documents to prove that they are braking the law. Anyone point me in the direction of some legislation? Thanks

mynameisdave

Depending on where you live, there is also the option of trying a different Argos branch if you dont fancy getting into an argument with the staff/manager if they try refusing again. If that doesn't yield any results then you can shout the house down

gordikin

jackm1 you should also be aware that it's your girlfriend who should be dealing with Argos not you, as she is the one who purchased the camera. Argos has no contract with you.

moonrakerz

McKneff wrote: »

The camera does not need an extra warranty, it is covered by a 1 year manufacturers guarantee.

No, it is covered by a 1 year guarantee from Argos.

I_luv_cats

What happens if there is a dispute that the goods were faulty at the time of sale?

If you make a claim for a repair or replacement of faulty goods within six months of purchase its up to the seller to prove that the goods were not faulty when sold to you. After six months you may be asked to prove that the fault has not been caused by accidental damage or wear and tear and you may want to obtain an independent expert’s report to back up your claim. However independent reports can be costly so before you get one it is important to discuss your proposals with the trader and if possible get prior agreement as to who will cover the costs.



From Consumer Direct Website

moonrakerz

I_luv_cats wrote: »

What happens if there is a dispute that the goods were faulty at the time of sale?

If you make a claim for a repair or replacement of faulty goods within six months of purchase its up to the seller to prove that the goods were not faulty when sold to you. After six months you may be asked to prove that the fault has not been caused by accidental damage or wear and tear and you may want to obtain an independent expert’s report to back up your claim. However independent reports can be costly so before you get one it is important to discuss your proposals with the trader and if possible get prior agreement as to who will cover the costs.



From Consumer Direct Website

Repeated quoting of this summary of SoGA just confuses the issue. Practically everything sold in the UK comes with a 1 year guarantee from the retailer. To start quoting SoGA and the need for "independent" reports etc, after 6 months, is pointless. It antagonises the retailer and usually ends up in a shouting match where the consumer is WRONG.

The point about discussing costs of a report with the retailer is ludicrous - up to 12 months this is totally unnecessary and often a sensible discussion will arrive at a satisfactory solution even if the item is over 12 months old.

I have returned quite a few items over the years and have NEVER had a problem that wasn't resolved by quiet, calm and collected discussion.
More to the point on this thread - I have NEVER had a problem with Argos - even returning, and getting a new one, a music centre for my daughter after 364 days !!

I_luv_cats

moonrakerz wrote: »

Repeated quoting of this summary of SoGA just confuses the issue. Practically everything sold in the UK comes with a 1 year guarantee from the retailer. To start quoting SoGA and the need for "independent" reports etc, after 6 months, is pointless. It antagonises the retailer and usually ends up in a shouting match where the consumer is WRONG.

The point about discussing costs of a report with the retailer is ludicrous - up to 12 months this is totally unnecessary and often a sensible discussion will arrive at a satisfactory solution even if the item is over 12 months old.

I have returned quite a few items over the years and have NEVER had a problem that wasn't resolved by quiet, calm and collected discussion.
More to the point on this thread - I have NEVER had a problem with Argos - even returning, and getting a new one, a music centre for my daughter after 364 days !!

How can you say it is pointless. It is a fact and sometimes you have to quote it to a retailer to avoid being fobbed off!!

You are lucky with Argos, I have found that through lack of staff training or other reason has meant customers are denied their SOGA rights. I have had a few issues where I had to quote SOGA (and contact Consumer Direct who quoted SOGA too) to get an exchange/refund.

djb215

jackm1 wrote: »

It could of been, but I have been told it hasnt, and just stopped working. Like i said there is no visible damage at all.
The argos people refused last time, so if they refuse again, my next course of action is to take in documents to prove that they are braking the law. Anyone point me in the direction of some legislation? Thanks

If it is still within guarantee and a proof of purchase has been retained, the store should still send the camera off.

The repair agent will then take a look at the camera and decide if the damage is accidental. If that is the case then the repair agent will keep hold of the camera and send back an estimate for repair and photos of the damage. A recent example that I dealt with was a camera had "stopped working" and wouldn't turn on. Sent it to the agent, they sent back a very detailed, close-up picture of sand grains within the camera.

If there are any foreign bodies, signs of water damage etc. within the camera, it is classed as accidental in most cases.

Let them send it off before you trumpet involuntary with the Sale of Goods Act!

nibbles55

i bought a microwave from Argos almost a yr ago on sale cookworks to be precise. now the stupid thing does not wk. if i plug it in the power comes up and all the functions seem to wk but it wont do the wk no heat coming thru the microwave. the difficult part is i have lost the receipt and my credit card statements only go back in April this yr. i have a an order receipt still attached to the original box. took it to Argos and explained but the silly woman said no refund or exchange because she cannot tell when the microwave was purchased either she stated that they records go back for only months. i m now stuck wif the stupid thing. i m now stuck shld i go and pay an extra £20-£30, to have it fixed. bought the the microwave for £50, wat are my rights help pliz