Buggy?

mrswazza_2

Hi,

Wondered if anyone had some advice?

We purchased a buggy 6 months ago now for our new little boy!

Within 3 months the buggies back wheel wobbled from side to side when we were pushing little one around. I took back to the shop we brought it from and they replaced the wheel.(free of charge) Then a month later a bolt holding the front wheel together came off, and the shop sent for some more from the manufacturer and fitted it for me. Then a week ago the same wheel devloped another wobble. The shop sent back to the manufacturer and they replaced both back wheels and did somethin to the chasis. On the invoice that came back they said that there would still be a slight wobble to the wheel. Once we got it home we noticed that the wobble to the wheel had not changed since we sent it back.

We were just wondering where we stand with regards to a replacement or our money back? The shope have done all repairs free of charge, but I can say I am not happy with it considering the amount of money we paid for it. I expected it to last our little boy for along time and perhaps another one? We have not used the buggy everyday also it is not like I take it out and push it through pot holes and things like that.

Thanks and sorry for the long post!

go_cat

It would depend what has caused the faults, is it an inherant fault, which appeared after 3 months or is it what the manufacturer would class as user error??

Can i ask do you ever hang shopping on the back of it as in my experience this is the biggest cause of wheel and chassis problems as it adds uneccessary weight and misaligns the chassis whilst often wearing down the wheels unevenly.

The retailer are doing everything right, but as a consumer and mum i would be arguing that if it was an inherant fault and nothing to do with what I mentioned above that i would like an exchange and that after only a few months 2/3 repairs is unreasonable