Switching from EDF- final bill problem

matthew57

My last day with EDF was 23 August. After that date I cancelled my direct debits which would have come out on 1 September. Now my final bill has charged the period 25 May to 23 August at the higher non-direct debit rate. Can this be correct?

KimYeovil

Of course it is correct. If you cancel the debit, you do not get the debit rate.

matthew57

But I cancelled the direct debit when I was no longer a customer of theirs.

Premier_2

matthew57 wrote: »

But I cancelled the direct debit when I was no longer a customer of theirs.

You owe them money for energy you consumed whilst they were supplying.
As you didn't allow them to collect that from you via Direct Debit, of course you can't expect any DD discount on that amount you owe.

You should only cancel a DDI after the supplier has sent you a final bill and collected that amount. Usually the DDI is cancelled then anyway because the supplier processes the transaction as a 'final' collection.

matthew57

Thanks Premier- I didn't have the funds to cover the final bills being direct debited, didn't realise it would affect the actual bill- not much difference anyway!