We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Unable to get into email account with TalkTalk/Tiscali

Am trying to help a friend who has an email account originaly from Tiscali, now TalkTalk. He is not v PC, but appears to be inputing his email address & password correctly on the login page. But instead of the screen taking him into his email account it just returns him back to the login page.

His email & password are v simple (something I'm going to get him to change once he has got in ok), I have given him exact instructions over the phone, but he seems to get the same problem every time.

I have input his details on my laptop (with his permission) and am able to get in successfully to his email account every time.

I am going to help him tommorrow morning, so would appreciate any advice before I go.

Comments

  • Is caps lock or num lock on?

    If you can access the email from the other person's computer, probably either make sure they can log in properly when you leave or worst comes to worst, save log in details (although it may have risks...)
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.1K Banking & Borrowing
  • 253.5K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245.1K Work, Benefits & Business
  • 600.7K Mortgages, Homes & Bills
  • 177.4K Life & Family
  • 258.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.