Triton... debt management

guitarplayer101

I was recommeded onto this forum by a friend. Apologies if I have posted into the wrong section. The post is slightly long winded just to give you as much background as possible. Last year I had student finance problems and personal problems (I split up with my partner had to move out of my home and had no fixed abode for a while). As a consequence I fell behind on my student overdraft. In total I owed £495. When I went into the bank to address the matter I was told my debt had been passed on to debt management. I had never been in debt before and when I spoke to Triton.. the debt management company I agreed a payment of £50 for the month of august and agreed to settle the whole £445 remainder in sept when my next student finance is due. I realise I was hasty in doing so and agreed to this in panic and fear I guess of my credit rating etc. In hindsight taking such a large chunk of my student finance will leave me short for the upcoming semester. It contributes to living and travel costs. I therefore rung triton with the intention of renegotiating a smaller payment. I told them a payment of £50 per month would be more affordable. However straight away there were difficulties as the worker I spoke to spoke terrible English and communication was very abrupt. The call ended with the worker explaining he could not make that decision without checking with someone first and he promised to call me back. He never did. Several repeated calls have gone the same way. With workers obviously not wanting to deal with my query and just brushing me off with the promise of a phone call back that never materialises. I was so angry at being treated this way. Despite trying to do the right thing they do not want to negotiate with me. I went to the bank and spoke to someone to tell them I wanted to deal directly with the bank. I told them I found it difficult to deal with people who obviously couldnt understand and speak English well and that despite my best efforts I cannot seem to negotiate or work with them. I do not find such behaviour trustworthy and feel that by their refusal to cooperate with me they are trying to pressure me to paying what I cannot afford to. The bank reacted as expected. Refusing to recognise Triton as any of their responsibilty and refusing to help me in any way. I told the bank if this company didnt have the decency to cooperate then I would not pay anything. They didnt seem to care if Im honest. Nevertheless I went and paid what I could afford... £40 (for the month of sept) and will continue to do so until the debt is gone. Although this is contrary to my initial agreement I have tried and tried to sort this out with triton to no avail. Am I right in doing this???? I do not want to deal with Triton's call centers any more after the way the have treated me but who should I complain to?? Is my bank partly responsible for helping me in this situation??? I am expecting texts and phone calls once they realise I have paid a lower amount... how should I deal with this??? Again apologies for the long windedness of this post but thanks in advance for any advice or help. Regards Sean

zppp

guitarplayer101 wrote: »

I was recommeded onto this forum by a friend. Apologies if I have posted into the wrong section. The psot is slightly long winded just to give you as much background as possible. Last year I had student finance problems and personal problems (I split up withy my partner had to move out of my home and had fixed abode for a while). As a consequence I fell behind on my student ovcerdraft. In total I owed £495. When I went into the bank to address the matter I was told my debt had been passed on to debt management. I had never been in debt before and when I spoke to Triton.. the debt management company I agreed a payment of £50 for the month of august and agreed to settle the whole £445 remainder in sept when my next student finance is due. I realise I was hasty in doing so and agreed to this in panic and fear I guess of my credit rating etc. In hindsight taking such a large chunk of my student finance will leave me short for the upcoming semester. It contributes to living and travel costs. I therefore rung triton with the intention of renogotiating a smaller payment. I told them a payment of £50 per month would be more affordable. However straight away there were difficulties as the worker I spoke to spoke terrible English and communication was very abrupt. The call ended with the worker explaining he could not make that decision without checking with someone first and he promised to call me back. He never did. Several repeated calls have gone the same way. With workers obviously not wanting to deal with my query and just brushing me off with the promise of a phone call back that never materialises. I was so angry at being treated this way. Despite trying to do the right thing they do not want to negotiate with me. I went to the bank and spoke to someone to tell them I wanted to deal directly with the bank. I told them I found it difficult to deal with people who obviously couldnt understand and speak English well and that despite my best efforts I cannot seem to negotiate or work with them. I do not find such behaviour trustworthy and feel that by their refusal to cooperate with me they are trying to pressure me to paying what I cannot afford to. The bank reacted as expected. Refusing to recognised Triton as any of thier responsibilty and refusing to help me in any way. I told the bank if this company didnt have the decency to cooperate then I would not pay anything. They didnt seem to care if Im honest. Nevertheless I went and paid what I could afford... £40 (for the month of sept) and will continue to do so until the debt is gone. Although this is contrary to my initial agreement I have tried and tried to soirt this out with triton to no avail. Am I right in doing this???? I do not want to deal with Triton's call centers any more after the way the have treated me but who should I complain to?? Is my bank partly responsible for helping me in this situation??? I am expecting texts and phone calls once they realise I have paid a lower amount... how should I deal with this??? Again apologies for the long windedness of this post but thanks in advance for any advice or help Regards Sean

Apologies, I am having trouble reading this, could ou post for us the key points as below and try and shorten it to the crux:

1. What is the problem?

2. What have Triton done already?

3. What do you want Triton to do?

From there, we can advise you properly.

guitarplayer101

1. What is the problem?

I am trying to renegotiate payments from my intial agreement from a large lump sum which I realise I cannot afford and was hasty to agree to intially, to smaller monthly agreements.

2. What have Triton done already?

Refused to grant my request of smaller more affordable payments when I have rung up but promised to ring me back on three seperate occasions...which they have not done. In other words refusing to cooperate with me.

3. What do you want Triton to do?

A) Stop treating me like an idiot
Deal with my queries in a professional manner
C) Negotiate with me fairly so I can pay a more affordable sum

As mentioned in my original confusing post I have paid a smaller amount equal to what I can afford this month and will continue to do so.

1) Does my bank bear some responsibility in helping me sort this out especially after I described to them the difficulties I have had with triton?

2) Am I right in paying a smaller amount? Even if this is against my initial agreement which I have been trying unsuccesfully to change?

3) I am within my rights to refuse to deal with triton on the basis of their lack of trustworthiness and refusal to cooperate?

guitarplayer101

Can anyone advise?

stclair

You may get a better reponse from the The Debt-Free Wannabe Board.

Personally I would send them a letter stating theres been a change in your circumstances and offer a lower payment.

You will need to send in a breakdown on your outgoings etc to them.

Plus Triton is an in house debt recovery department for natwest/RBS so really you are speaking to your bank.

zppp

guitarplayer101 wrote: »

1. What is the problem?

I am trying to renegotiate payments from my intial agreement from a large lump sum which I realise I cannot afford and was hasty to agree to intially, to smaller monthly agreements.

So they agreed a level of repayment plan with you to pay back what you owe.

guitarplayer101 wrote: »

2. What have Triton done already?

Refused to grant my request of smaller more affordable payments when I have rung up but promised to ring me back on three seperate occasions...which they have not done. In other words refusing to cooperate with me.

Ok, so what is the reason for you asking to make a smaller payment. Unless you have very little or no surplus money left oer each month, they are under no obligation whatsoever to reduce your repayment any further.

guitarplayer101 wrote: »

3. What do you want Triton to do?

A) Stop treating me like an idiot
Deal with my queries in a professional manner
C) Negotiate with me fairly so I can pay a more affordable sum

As mentioned in my original confusing post I have paid a smaller amount equal to what I can afford this month and will continue to do so.

So you have continued making repayments but at a smaller level.

guitarplayer101 wrote: »

1) Does my bank bear some responsibility in helping me sort this out especially after I described to them the difficulties I have had with triton?

No. The debt will be sold on to Triton as a separate company, so you would have to deal with Triton directly.

guitarplayer101 wrote: »

2) Am I right in paying a smaller amount? Even if this is against my initial agreement which I have been trying unsuccesfully to change?

The problem is you made an agreement. It may be possible to reduce your repayments, but don't expect it to be free, they will more than likely charge you if they do, and the term of the debt increases. This is why we need to know why you are trying to reduce your repayments.

guitarplayer101 wrote: »

3) I am within my rights to refuse to deal with triton on the basis of their lack of trustworthiness and refusal to cooperate?

You are within your rights to ignore them, but you will have to face the consequences if they take it to court for a CCJ. I suggest you keep any correspondence in writing, so that from now on you have a paper trail for starters.

So the question that remains, why are you trying to reduce your repayments further?