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Are credit card call centres staffed by robots?
Comments
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It wasn't by any chance a card from Santander?0
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I sent a secure message to my CC company about three weeks ago to askm them to send me a new card and they replied saying it would be sent and would take 7-10 working days. When it had not arrived by yesterday, I sent another message saying that I had not received it. Their reply came back saying exactly what they had said in their first message! Do these people not read their messages!!:mad::mad::mad::mad::mad:
Depends on the company, but generally unless it's a higher level complaints dept, they only have access to specific templates.
And it's not their fault, it's normally the managers (sorry... Team Leaders
) in these places that are robots, not the front line people. 
"A bank* is a place where they lend you an umbrella in fair weather and ask for it back when it begins to rain."
(*Unless it's Santander. The branch says they sent you an umbrella 3 times already and don't understand why you don't have it yet and want it back right now!!!)0
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