Carphone Text

dealer_wins

Received this text today on my T-Mobile phone. (Have never been a customer of Carphone)

xxxx(My Real Name), upgrade your phone today! Trade it in and you could get £s to put towards a great new phone with any of our brilliant upgrade offers! Call 0800 085 8575 to check your eligibility. To stop msgs text STOP to 80091.

I want to take this all the way how do I complain plz guys?

Corpsebride86

There was a big thing about some customers details being sold on by employees at tmobile so it may be that yours was one of them.

http://news.bbc.co.uk/1/hi/8364421.stm

Tmobile customer services are not what they used to be (they have moved them all abroad) last time I rung them I landed up on the phone to an american who called me unreasonable as I wanted to change my number as i was receiving a large number of premium rate texts costing upwards of £1.50 a time.

I would ring customer services or go to a t mobile store and show them it and ask how it happened!

your not alone though i have just the past couple of days begun recieving texts supposedly from t mobile you can tell they arent them though even though the name says t mobile as they are full of broken english and bad grammar!

dealer_wins

I get loads of spam texts but this is the 1st one with my full name on it.

Surely it must be highly illegal for Carefone to text me unsolicited though? !!!!!!!s

whatajoke2

dealer_wins wrote: »

I get loads of spam texts but this is the 1st one with my full name on it.

Surely it must be highly illegal for Carefone to text me unsolicited though? !!!!!!!s

The information commissioner treats unsolicited text messages the same as unsolicited telephone calls.

Complain http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/contact_us/log_form.htm

If your number is on telephone preferences you can complain http://complaints.tpsonline.org.uk/Consumer/

and also

http://www.ico.gov.uk/complaints/privacy_and_electronic_communications.aspx

Proc

dealer_wins wrote: »

I want to take this all the way how do I complain plz guys?

Take it all the way where?

There are a thousand and one ways they could have got your number; one example is Phones 4U often get permission to copy your SIM card when you get a phone through them - they then call your contacts and try and sell to them.

You could have signed up to something online and forgot to tick the "don't share my info" box.

They may well have purchased your information from a legitimate source.

But what do you mean "take this all the way?". Take them to court? Write them a strongly worded letter? It's a text for fu*ks sake, just get over it.

DCFC79

Just send STOP and be done with it

Enfieldian

Take it all the way to the "deleted messages" folder.