Scottish Power Online Standard (No Standing Charge) tariff

Premier_2

Celyn wrote: »

... Tried to do it by 'phone but got through to some entirely different company. ...

Try this one.

0845 7 292 292

It's the one on their bills, and if dialled carefully will put you in contact with Scottish Power.
Note they are only open 8am-7pm Monday to Friday and 9am-1pm on Saturdays.

Celyn

scottishpower_company_representative wrote: »

Hi Celyn

I will be glad to help. Couple of possibilities here:

1. Your new meter details have not been updated onto your billing system
2. Meter readings on your new meter have been updated incorrectly and the readings you are trying to enter are lower than the previously billed readings.

Colin @ ScottishPower

Thank you very much, Colin! I think it's likely to be suggestion number 1 as it hasn't been read since the new meter was put in.

I have managed to email Scottish Power through the website, so I expect it will all become clear. Of course when I logged in I found they had already come up with an estimate, but it was one that left me in credit, so that was a relief.

Thank you for your help.

Premier wrote: »

Try this one.

0845 7 292 292

It's the one on their bills, and if dialled carefully will put you in contact with Scottish Power.
Note they are only open 8am-7pm Monday to Friday and 9am-1pm on Saturdays.

Thanks, Premier, I really should have thought of that. But when worried and flustered, all logic goes out the window.

Scottish_Power

Hi Celyn

I'm sure we will be able to clarify what has happened. Let me know if you have any issues after receiving your reply and I'll be happy to assist.

Kind Regards

Colin @ ScottishPower

C_Mababejive

I have found this product to be very good. It worked out cheapest for me and i got cashback via Quidco. also it has the useful feature that you can input gas/elec readings any time and it will do the math to show whether your account is in credit or deficit. You can then take steps to address it.