BT cancellation charge

rookieonmoney

I have a BT line and get annual renewal of "free weekend and evening calls" letter telling me they have automatically renewed this contract....if i decide to switch phone suppliers what notice or penalty do i have to pay BT

Also i have been with AOL broadband for a while (not in annual or other contract) do i need to do anything apart from giving months notice

can someone help me please

thank you

janaltus

I am in the same position as you with nasty BT and so far have found out:

"As regards the increase in line rental cost. You are entitled to be released from a contractual obligation relating to the service of which the price is being changed, if the change will mean you are materially disadvantaged. This however only relates to the service for which the price is being changed, namely the PSTN telephone line rental."

Greedy BT thought it was fair to charge up to £16.53 for each outstanding month to get out of 12 month contracts that were unfairly and "automatically" renewed without our consent.

Ofcom has managed to get the charges reduced by up to 85% so, in your case you will be charged £2 for each month of the "outstanding 12 month contract" you probably never consented to either.

Full details here:

http://consumers.ofcom.org.uk/2010/06/cheaper-charges-for-uk-consumers-to-end-phone-contracts/

Sorry, I don't know anything about AOL (or America Off Line, as I know it's called in the States)!

I hope this information is useful to you.

rookieonmoney

thanks for this - its good to know - these ocntracts sounded scary....

iniltous

rookieonmoney wrote: »

I have a BT line and get annual renewal of "free weekend and evening calls" letter telling me they have automatically renewed this contract....if i decide to switch phone suppliers what notice or penalty do i have to pay BT

Also i have been with AOL broadband for a while (not in annual or other contract) do i need to do anything apart from giving months notice

can someone help me please

thank you

The letter probably says the contract will renew if you do nothing, if you dont want to renew to let them know by a particular date...has this date passed ?, if not and you dont want to renew tell them
you will be put on the weekend calls plan which doesnt have a tie in period (apart from the notice period ) but obviously any evening calls you make would be charged for...then either stay on the plan you are on ( and use override providers for your calls) or find another company to provide your calls, or calls and line rental.
If the date has passed and you didnt want to renew,why did you leave it so long.