Help needed - LOST MONEY TRANSFER - Currencies Direct, Hsbc, Alliance & Leicester

ajoconnell

I have a euro bank account and wanted to transfer 3000 EUR into my sterling account, I followed advice on MSE and used CURRENCIES DIRECT in order to get the best exchange rate and lowest fee (see MSE section on foreign currency transfers under £5000).

Since then, the money (£2049 equiv) has left the euro account, received within 24 hours by CURRENCIES DIRECT. They then supposedly transferred immediately to my ALLIANCE & LEICESTER account from their HSBC UK account via BACS. Then... THE MONEY WENT MISSING :mad: I waited 8 days phoned Currencies Direct, they put a trace on it. 6 days later still nothing. CD (Currencies Direct) tell me that it's sitting somewhere in A&L's systems and that the trace could take months (!!!!!), A&L say HSBC are responsible, I am £2049 short and powerless.

Or am I??? What should I do?

Please can someone help?!

Thanks a million.
Annabelle