Refund Problems

millwalll

Hi all,

I purchased a Macbook keyboard online to fix my Macbook that has broken. After the keyboard arrived stright away I noticed it was not the same colour. And would not fit, as well as being a used Keyboard. What I was not aware of at the time.

I contacted the company and got told that is the correct part after sending them picture they agreed it was werid it didnt fit and was the correct part.

I told them as it did not fit and was not the same colour and used it was no good to me and I would like to return it. They told me this was possible but I would have to pay £20 + postage for restocking the item.

Can they do this ?

To me it seem unfair and alot of money since the keyboard was £60 its 30% of what I paid for the keyboard.

I done some reasearch online and found [FONT=&quot]“[/FONT][FONT=&quot]Under the distance selling regulations, you are quite within your rights to change your mind at any time within the first seven days, return the goods and get a full refund. This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee.”[/FONT][FONT=&quot] what I sent to the company.

They replied saying [/FONT] [FONT=&quot]we supplied the part you requested, we have no need to refund at all.[/FONT]

[FONT=&quot][/FONT]
[FONT=&quot]Can they do this too not give me a refund?[/FONT]

[FONT=&quot][/FONT]
[FONT=&quot]Am I best just to open a paypal disbute with them and let paypal resolve it?[/FONT]

[FONT=&quot][/FONT]
[FONT=&quot]All the best
[/FONT]
[FONT=&quot]Jamie
[/FONT]
[FONT=&quot]we supplied the part you requested, we have no need to refund at all[/FONT]

vuvuzela

millwalll wrote: »

Hi all,

I purchased a Macbook keyboard online to fix my Macbook that has broken. After the keyboard arrived stright away I noticed it was not the same colour. And would not fit, as well as being a used Keyboard. What I was not aware of at the time.

I contacted the company and got told that is the correct part after sending them picture they agreed it was werid it didnt fit and was the correct part.

I told them as it did not fit and was not the same colour and used it was no good to me and I would like to return it. They told me this was possible but I would have to pay £20 + postage for restocking the item.

Can they do this ?

To me it seem unfair and alot of money since the keyboard was £60 its 30% of what I paid for the keyboard.

I done some reasearch online and found [FONT=&quot]“[/FONT][FONT=&quot]Under the distance selling regulations, you are quite within your rights to change your mind at any time within the first seven days, return the goods and get a full refund. This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee.”[/FONT][FONT=&quot] what I sent to the company.

They replied saying [/FONT] [FONT=&quot]we supplied the part you requested, we have no need to refund at all.[/FONT]


[FONT=&quot]Can they do this too not give me a refund?[/FONT]


[FONT=&quot]Am I best just to open a paypal disbute with them and let paypal resolve it?[/FONT]


[FONT=&quot]All the best
[/FONT]
[FONT=&quot]Jamie
[/FONT]
[FONT=&quot]we supplied the part you requested, we have no need to refund at all[/FONT]

The DSRs are correct. The restocking fee is contrary to them and they have no legal right to charge it.

millwalll

It seem a bit unfair as on there site there is no refund policy explaing this. Does this mean that company can charge what they like as restocking Fee? I do understand the point of a restocking fee but 30% for him to unbox it and put it back on the shelve. Seems very expensive most places charge 10%.

Torby

think a name and shame if only to serve as a warning might be appropriate....don't have a go at them, you may find when you post details...others have had similar problems.

millwalll

they are http://www.ipodbasics.co.uk/contact_us.php

unholyangel

They cannot charge you a restocking fee. DSR's give you the unconditional right to cancel. Providing you notify them of your intent to cancel within 7 working days of the contract being concluded.

They may require you to pay return postage, but you must have been given this in a durable form as pre-contractual information (website isnt durable but email is).

They must refund any monies paid by you (including delivery) within 30 days of you notifying them of your intent to cancel.

millwalll

Where do I stand then as they saying I have to pay £20 restocking fee or I cant get a refund they also expect me to pay for postage back to them too. What can I do about this?

Am i best to open a disbute to with paypal and get them to make a finaly decision.

millwalll

Hi all,

Need some advice about this I open a disbute with paypal, what has been a big waste of time. I am now without £60 and no part too. They said they can not do anything what makes me feel like using then to buy online is waste of time. And I should go to a shop next time as I could have returned the item with no problem.

is there anything else I can do ??

Thanks

Mark_Hewitt

The only realistic option available to you now is to file proceedings in the small claims court. But I would also contact Trading Standards as this company are acting illegally.

millwalll

I have just spoke to Consumer direct and they told me to send a letter in writing and call them back after 14 days

wealdroam

millwalll wrote: »

I have just spoke to Consumer direct and they told me to send a letter in writing and call them back after 14 days

Then that's what you have to do.