Is this really Pearl's policy ?

dunstonh

My father is dead. His next of kin has every right to any and all information regarding any and all aspects of his pension policies.

Not until the death certificate is in their hands.

Send them the death certificate and watch it get sorted.

jamesd

Your father is on holiday in Spain for the winter and you've tried to interrupt the flow of money to him because of a family argument, according to the information Pearl can trust so far.

Sorry but such things do happen and until his death has been proved to them they have an obligation to protect his interests.

The job of the death certificate it so resolve these questions and tell them that yes, he's dead and they should get on with sorting out the after death business.

I suggested witholding the money for one period in arrears because that was the fact you said was in dispute. Let them prove it was in advance. Since the rest isn't in dispute, it should be returned.

Paul_Herring

mr.mandrake wrote:

My father is dead.

Pearl don't officially know that until they have seen a death certificate. Which you're stubbornly refusing to give them due to some misguided bargaining deal ("give me a form, I'll give you the certificate.") Send the certificate off already, then take it from there.

mr.mandrake

ReportInvestor wrote:

I also no longer understand what this is all about.

Why not give them the death certificate to move the matter on ?

Don't you want this issue cleared up? If not, what do you want?

Of course I want this cleared up... but not before I am satisfied that Pearl have paid everything it is obliged to pay. Would you have paid Pearl any money when Pearl itself was unable to provide you with an account of exactly how much it expected you to pay?

I want Pearl to supply an official claim form as it has promised.

I want Pearl to explain why one of its employees assured us that all three of my late father's policies were paid in advance.

I want Pearl to explain why it is causing us further unnecessary grief in view of the fact it has been verbally informed of his death (and stopped payment of his pension on hearing that information) yet made no attempt to contact my late father prior to recommencing his pension payments.

Pearl's payments are not made by cheque so it is not a simple case of returning the payments uncashed. Pearl have offered no information as to exactly where to return payments... Pearl have not even attempted to assure themselves that anybody (living) actually has access to the account in to which the payments are being made.

I think Pearl is incompetent, but until the company provide us with what it has promised, I must assume I am wrong... I wonder how long it will continue to pay 3 pensions to a dead man? It will be interesting to see who Pearl attempts to sue in order to recoup what it may feel is its losses.

mr.mandrake

Paul_Herring wrote:

Pearl don't officially know that until they have seen a death certificate. Which you're stubbornly refusing to give them due to some misguided bargaining deal ("give me a form, I'll give you the certificate.") Send the certificate off already, then take it from there.

Where is the claim form? To whom do you suggest I address the death certificate?

mr.mandrake

jamesd wrote:

I suggested witholding the money for one period in arrears because that was the fact you said was in dispute. Let them prove it was in advance. Since the rest isn't in dispute, it should be returned.

Are you a lawyer?

My original questions to Pearl were quite simple... they have answered none of them.

If, as you assure me, Pearl requires a Death certificate before it can discuss anything regarding my late father's policies - why did it insist that payments be returned before being in receipt of the certificate?

Your father is on holiday in Spain for the winter and you've tried to interrupt the flow of money to him because of a family argument, according to the information Pearl can trust so far.

Yes it is exactly why I entitled this thread as I did:

Is it really Pearl's policy to stop a customer's pension payments on receipt of an anonymous phone call? (When asked, Pearl could not even tell us who had made the original phone call... the employee claimed that it was my mother who had telephoned and reported my late father's death... It wasn't, and for a very simple reason.)

Why does the company not insist on having sight of a death certificate prior to stopping a customer's pension payments?

mr.mandrake

Paul_Herring wrote:

From an earlier post:

And still (it seems) no sign of a death certificate.

You meant to say: "And still (it seems) no sign of the promised claim form."

It will take us 2 working days to get the completed claim form back to Pearl... why has it so far taken Pearl 3 months to get the claim form to us?

Answer: Incompetence.

dunstonh

It will take us 2 working days to get the completed claim form back to Pearl... why has it so far taken Pearl 3 months to get the claim form to us?

Answer: Incompetence.

Yes incompetence is probably the answer but that doesnt take anything away from the fact that on a non-investment case, there may not be a claim form and that provision of the death certificate is all that is required.

Just send the bloody certificate in and put an end to it.

Paul_Herring

mr.mandrake wrote:

Paul_Herring wrote:

From an earlier post:

mr.mandrake wrote:

Paul_Herring wrote:

Have Pearl received a death certificate from you yet?

Pearl has advised us that it has sent a claim form.

We have advised Pearl that a death certificate shall be supplied by return of post following our receipt of the claim form.

It has so far taken Pearl 4 weeks and still no sign of a claim form.

And still (it seems) no sign of a death certificate.

You meant to say: "And still (it seems) no sign of the promised claim form."

No I didn't.

mr.mandrake

dunstonh wrote:

Yes incompetence is probably the answer but that doesnt take anything away from the fact that on a non-investment case, there may not be a claim form and that provision of the death certificate is all that is required.

May be, could be, might be.

Why would Pearl tell us it was sending a claim form, if such a form doesn't exist?

Just send the bloody certificate in and put an end to it.

On what are you basing your certainty that sending my late father's 'bloody certificate' will "put an end to it"? To whom do you suggest we send the 'bloody certificate'?

The last advice we received from Pearl was to send nothing until we had received a "claim form".