Money offered by garage to swap problem car!

tarajayne

I bought a Citroen C4 Grand Picasso from a main dealer beginning February for £9495, was on for £10495. In March we reported problems so it went in April and the replaced the Cam belt housing due to a leak. Then in May we reported leak still happening and it went back in in June, this time it was the Head Gasket. 2 weeks ago I was driving along and everything failed including the automatic handbrake so was stuck with my baby at the side of the road. They have now agreed that a swap of car is a reasonable request but have come back with a swap value of £8k-£8500, this doesn't seem fair, I've only done 3k miles and not actually had it for over a month of that time as it's been in the garage!

tarajayne

Yes I understand that, but I asked to swap it months ago, Sale of Goods act covers this so Consumer Direct have suggested that they need to just swap it, not do a part exchange. The 1st fault was well within the 1st 6mths so it is assumed the fault was there when I bought it unless the dealer can prove otherwise. I just want a car that doesn't break down, not for then to offer me £8k, put it on the forecourt at £9k, as they have others at that price, then they want me to buy another from them and he has said I will have to pay the asking price for that one. Not my fault they sold me a [EMAIL="!!!!"]!!!![/EMAIL] car.

harveybobbles

Does HyperCarLeasing have permission to have them details in their siggy..?

Hintza

My son has just swapped his car and the agreement was the swap would be based on trade in values and not retail values.

He paid around £5k a number of months ago and the trade in value is £3.5-£4k so we were happy if we got a car of that value (trade-in)

custardy

tarajayne wrote: »

Yes I understand that, but I asked to swap it months ago, Sale of Goods act covers this so Consumer Direct have suggested that they need to just swap it, not do a part exchange. The 1st fault was well within the 1st 6mths so it is assumed the fault was there when I bought it unless the dealer can prove otherwise. I just want a car that doesn't break down, not for then to offer me £8k, put it on the forecourt at £9k, as they have others at that price, then they want me to buy another from them and he has said I will have to pay the asking price for that one. Not my fault they sold me a [EMAIL="!!!!"]!!!![/EMAIL] car.

it would be easier to sort out the car you want and haggle from there