Windows Update error:"WindowsUpdate_80070002

familyfitz

Both kids machines have stopped checking for updates through windows update. They are set to automatically update but getting above error code. Have followed instruction offered re help with error code but still no success.
Any help?

Browntoa

http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-80070002

If you receive Windows Update error 80070002 while checking for updates, you need to remove the temporary update files that Windows uses to identify updates for your computer. To remove the temporary files, stop the Windows Update service, delete the temporary update files, restart the Windows Update service, and then try to check for Windows updates again.



To stop the Windows Update service

You must be logged on as an administrator to perform these steps.

1. Open Administrative Tools by clicking the Start button [IMG]http://res2.windows.microsoft.com/resbox/en/Windows Vista/Main/4/f/4f6cbd09-148c-4dd8-b1f2-48f232a2fd33/4f6cbd09-148c-4dd8-b1f2-48f232a2fd33.png[/IMG], clicking Control Panel, clicking System and Maintenance, and then clicking Administrative Tools.
2. Double-click Services. [IMG]http://res1.windows.microsoft.com/resbox/en/Windows Vista/Main/1/8/18abb370-ac1e-4b6b-b663-e028a75bf05b/18abb370-ac1e-4b6b-b663-e028a75bf05b.png[/IMG] If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Right-click the Windows Update service, and then click Stop.

To delete temporary update files

1. Open Computer by clicking the Start button [IMG]http://res2.windows.microsoft.com/resbox/en/Windows Vista/Main/4/f/4f6cbd09-148c-4dd8-b1f2-48f232a2fd33/4f6cbd09-148c-4dd8-b1f2-48f232a2fd33.png[/IMG], and then clicking Computer.
2. Double-click the local hard disk where Windows is installed, typically drive C.
3. Double-click the Windows folder, and then double-click the SoftwareDistribution folder.
4. Double-click the DataStore folder to open it, and then delete all files and folders in the folder. [IMG]http://res1.windows.microsoft.com/resbox/en/Windows Vista/Main/1/8/18abb370-ac1e-4b6b-b663-e028a75bf05b/18abb370-ac1e-4b6b-b663-e028a75bf05b.png[/IMG] If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
5. Click the Back button. In the SoftwareDistribution folder, double-click the Download folder to open it, and then delete all files in the folder. [IMG]http://res1.windows.microsoft.com/resbox/en/Windows Vista/Main/1/8/18abb370-ac1e-4b6b-b663-e028a75bf05b/18abb370-ac1e-4b6b-b663-e028a75bf05b.png[/IMG] If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

To restart the Windows Update service

You must be logged on as an administrator to perform these steps.

1. Open Administrative Tools by clicking the Start button [IMG]http://res2.windows.microsoft.com/resbox/en/Windows Vista/Main/4/f/4f6cbd09-148c-4dd8-b1f2-48f232a2fd33/4f6cbd09-148c-4dd8-b1f2-48f232a2fd33.png[/IMG], clicking Control Panel, clicking System and Maintenance, and then clicking Administrative Tools.
2. Double-click Services. [IMG]http://res1.windows.microsoft.com/resbox/en/Windows Vista/Main/1/8/18abb370-ac1e-4b6b-b663-e028a75bf05b/18abb370-ac1e-4b6b-b663-e028a75bf05b.png[/IMG] If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Right-click the Windows Update service, and then click Start

familyfitz

Thanks Browntoa,

That's what I did but still seems to be coming up with same error.
Have switched down computers now but will have another look in am and perhaps try the above again.

Any other suggestions appreciated.