Seller wants additional postage costs..

motorguy

a friend of mine bought an item for £90, plus £9.99 postage - the listing clearly states uk delivery £9.99.

we live in northern ireland (part of the uk the last time i checked) but the seller is asking for an extra £15 postage.

My friend isnt happy with this, but the seller says that he will refund, less 20% 'handling charge'.

the seller is a huge power seller. My friend paid via paypal.

if my friend opens a paypal dispute for non delivery - this has went on for a couple of weeks, how are paypal likely to see it?

i would expect they 'should' force a refund for non delivery, and the seller is a power seller, so i expect there isn't much of an issue in terms of them not having funds in their paypal account.

But i dont want to recommend this to my friend if there is perhaps significant 'risk' that i am overlooking....

Wot you reckon??

thanks in advance

Paul

CarolnMalky

I think its worth doing item not received...if it does not state in the listing that there is an extra delivery charge then he is in the wrong...has your friend tried to email ebay's customer service through the help section?
Good luck with this.
Carol

Contains_Mild_Peril

I think your friend should politely but firmly ask for a full refund if the seller is not willing to send the item at the stated price. If this request is refused, I'd definitely file a dispute. The deadline is 45 days from the end of the auction. Your friend should keep all messages relating to this, to produce as evidence if necessary. I can't think of any reason Paypal could possibly find in the seller's favour, and accepting a part refund would only encourage this con merchant to rip off other customers. Your friend should be prepared to wait a while, though. When I caimed a refund through Paypal (albeit for a much smaller amount) it took weeks, and the seller had the cheek to file a non-payment dispute against me!

motorguy

CarolnMalky wrote:

I think its worth doing item not received...if it does not state in the listing that there is an extra delivery charge then he is in the wrong...has your friend tried to email ebay's customer service through the help section?
Good luck with this.
Carol

i think from memory if you try to raise any problem in ebay concerning lack of delivery, it asks did you pay via paypal, then pushes you down the paypal dispute route.

the only mention regarding postage is the £9.95 uk postage.

he just wants his money back but he shouldnt have to accept a £20 loss due to their mistake - plus they were really nasty when he phoned them, basically saying 'tough'

soolin

Basically if a paypal chargeback is started for non delivery the seller must prove using an online tracked service that the buyer has the item. If he can't do that then the buyer wins the dispute automatically.

The risk is that the seller clears their paypal account and leaves paypal to chase them through the debt collection route to obtain enough money to fully refund the buyer. Your friend would be in a much better position if she funded the payment via a credit card as should she fail to obtain a refund via paypal she can chargeback direct from the card who do not require the seller to have available funds.

Other things to consider, firstly whether or not the transaction was covered by paypal protection, it should say that on the top right hand box of the auction where the feedback and paypal logo os shown. Secondly, is the seller still trading? If so then he will have a constant turnover through his account and funds are mor elikely to be available or to become available.

The seller is giving us all a bad name here and I feel sorry for your friend. It isn't her fault that the seller didn't put enough p and p in the auction and he should either just send it and take the loss or refund her in full.

Soo

Hintza

I have just sold an item to NI on Amazon (courier item) I only get the normal UK postage rate of £6.50 on it. UK delivery for me is £8.81 but to NI it is over £15. I contemplated cancelling sale as the extra cost is over 10% of the value, but in the end sent it since I have the stacked to the ceiling and the price is coming down.

It is a bit annoying but sellers need to be on the ball if they are selling heavy items and cover all outcomes.

In this case seller should refund in full and in future ensure they have covered all eventulaities. Just go through with a PayPal chargeback if they don't play ball.

ginger_nuts

I live in Northern Ireland and I now ask sellers on ebay what they charge for P&P before I ever bid .I have been caught to many time by sellers looking more money for P&P .

Hintza

ginger_nuts wrote:

I live in Northern Ireland and I now ask sellers on ebay what they charge for P&P before I ever bid .I have been caught to many time by sellers looking more money for P&P .

If things are sent Royal Mail the price is the same for all parts of the UK. If it has to go by courier then it is only fair that the seller covers their P&P charges.

The answer would be if the Royal Mail started using signatures for parcels. But this will not happen because of the agreement they have with parcel force (when parcel force was sold on). Which also explains the huge hike in costs when a parcel goes over 2kg when posted Special Delivery

Daisydoll

I would go via paypal for the full refund them taking 20% for their costs is outragous!!:eek: It should have been stated in the auction if some parts of the UK are extra postage as you say NI is classed as the UK.

ginger_nuts

I remember buying concert tickets via ebay .the seller wanted me to pay International postage to Northern Ireland .Now I no the sell bought the tickets from ticketmaster.ie (Ireland ) and he didnt pay international postage.
i did tell him I was in the Uk, I had a BT phone ,a BBC tele licence and paid my tax to Mr Brown

mah_jong

ginger_nuts wrote:

I live in Northern Ireland and I now ask sellers on ebay what they charge for P&P before I ever bid .I have been caught to many time by sellers looking more money for P&P .

Living in Scotland I have the same problem too.....

Couriers seem to want the best routes and 'tough' to anyone living out the city zones!