Scottish Power changing tariffs before supply starts

samba

Hi,
I recently signed up tro Scottish Power Online Energy Saver 10, but on checking the progress of my application on the Scottish Power website, it states that I have signed up for the Online Energy Saver 11 tarriff, despite the fact that I applied on 30/07/2010 and Online Energy Saver 11 was only introduced on 6th September.

My question is, can Scottish Power do this, and if so, what can I do about it?

toby11

Hi,

I had exactly the same problem, (applying for Online Energy Saver 10, but being shown as on Online Energy Saver 11 on the Application Status Web Page).
I phoned Scottish Power and they told me that due to problems with their website, the information on there was showing incorrectly, and he assured me that in reality I was indeed on the correct Saver 10 tarrif.
Presumably the same applies to you

davidgmmafan

If you were quoted on that tariff and the dates checkoue as you suggest you should be able to insist on having that tariff. Presumably you've checked it is beneficial to do so?

Swipe

In my area (Midlands) the price changes between v10 and v11 are one tenth of a penny for the first 225kWh units and the secondary rate is identical. In fact, it would probably suit me being on v11 as I'll get a few extra months before having to switch again.

toby11

In my area (also Midlands), for my usage (16000kwh for gas and 4000kwh for electric per annum), Online Energy Saver 10 works out £47 per year cheaper than Online Energy Saver 11. So I'm more than happy to be on the former

toby11

Swipe wrote: »

In my area (Midlands) the price changes between v10 and v11 are one tenth of a penny for the first 225kWh units and the secondary rate is identical. In fact, it would probably suit me being on v11 as I'll get a few extra months before having to switch again.

Hi Swipe, the figures you quote are for electricity only.
Don't you use any gas? .......or do you get gas and electric from different suppliers?

For gas, the first 670kwh are charged at the same rate on both v10 and v11, but all remaining kwhs are charged at 2.710p on v10 compared to 3.062p on v11 (an increase of 13% !)

Swipe

toby11 wrote: »

Hi Swipe, the figures you quote are for electricity only.
Don't you use any gas? .......or do you get gas and electric from different suppliers?

I live in a rural village so no gas here. I should have mentioned that.

Scottish_Power

Hi samba

Sorry for any confusion caused here. We will honour the tariff that you originally agreed to.

Let me know if you have any problems with this and I will be happy to investigate for you.

Kind Regards

Colin @ ScottishPower

ratts

scottishpower_company_representative wrote: »

Hi samba

Sorry for any confusion caused here. We will honour the tariff that you originally agreed to.

Let me know if you have any problems with this and I will be happy to investigate for you.

Kind Regards

Colin @ ScottishPower

i too applied for the Energy Saver 10 on the 1st of this month, and have just checked the application status website.
and it says Energy Saver 11.

hopefully it is just a mistake but if not ill let you know colin

Scottish_Power

Thanks ratts

Susan1942

I have a different problem in that I thought I had switched last Wednesday 15th September. I did the switch through energy helpline but when I didn't receive any email I called them and emailed yesterday to see where I stood.
In fact after speaking to EHL and SP it seems my order has not gone through. I did all online and I am now wondering if I should call EHL and get them to do the switch or should attempt the switch again on line.
I was using EDH as they had a deal for £35 cash back from SP and also £15 cash back from them for switching. I have a £50 penalty to pay to Southern Electric and I was keen to have the cash back to help even things out for me.
What to do? I note today that the £35 is still on the EHL web page with the £35 still cash back with SP.
On SP web site this is not there.

Thanks for any advice

Sue