EasyHotel credit card charges

borgax

Hi,
I recently booked two rooms with EasyHotel, and when i clicked through to the end i didn't add any extras such as wanting a window(!). Final price for one of them was 25 quid for one night in their heathrow hotel, and 45 quid for a night in their Victoria one.
However when the cost appeared on my statement there was a 1.95 extra charge on there per booking. At no point did i see a note saying there was a c.card fee, also it wasn't added to my final price when i chose to pay by c.card. As if it had been shown i'd have used a debit card to avoid that little extra.
Is this practice normal or indeed ethical? Is there something wrong with it? It really stinks to me. Not for the sums involved but for the underhanded manner it is taken, not giving me all the information before i paid for their product.

I always thought (maybe naively) that 'final price' MEANT 'final price'?

I looked again after writing the above, and there is a note above where you enter card details, stating 1.95 charges for credit or debit card. However i'm still annoyed that it wasn't added to the final price where i would have seen it. Do i just have to take this one as my fault?

flea72

it clearly states on the screen, right above where you have to input card details there is a £1.95 CC charge

even on the page, where it quotes room/location prices, at the top of the screen it states prices quoted, exclude CC fees

i just think its the fact you have to enter card details and checkout, before you get a total price confirmation. most other websites give you a total to confirm, once you have input your chosen payment method

F

borgax

Well i guess i should be grateful it wasn't an expensive lesson!

I don't agree with how they do it without the final pricing, seems wrong to me.

Ironically, i need the hotel as the next day i'm going away with the company Traveleyes who specialise in holidays for blind or visually impaired people. I myself am sighted but you could be forgiven for thinking otherwise in this instance!!

borgax

I received this in response to my query. Not the best response and i still feel it is dishonest to not show the final price. Plus what he says is clearly not true either.
Even the ever derided Ryanair hide nothing and are open and honest about what you will be charged wen you hit 'purchase'.

"Please see the below screenshot clearly showing the charge you have referred to during your booking process.
The reason it doesn't show on your final transaction page s simply because you could of opted for using a debit card, or credits from previous booking which carry no transactions charges at all!
Hope this clarifies everything, if you need further clarification please do not hesitate to contact me"

Jeff_Bridges_hair

borgax wrote: »

Well i guess i should be grateful it wasn't an expensive lesson!

I don't agree with how they do it without the final pricing, seems wrong to me.

Ironically, i need the hotel as the next day i'm going away with the company Traveleyes who specialise in holidays for blind or visually impaired people. I myself am sighted but you could be forgiven for thinking otherwise in this instance!!

It is odd yes , but the FINAL price is the final price of your booking, not any added charges.