network card not working

wazza

this is regarding my nephew's computer. he is on ntl broadband which is connected via ethernet cable to the network card. he did something (which he denies) which made his pc lose connection to the internet. under my instructions he reconnected the modem to the pc using usb cable and connection to the internet was restored.

any idea what he has done to disable the network card? how can i check if it is faulty? hate to buy a new card and find it is software/driver related

Chippy_Minton

Go into Network Connections and see if the Local Area Connection is disabled. If it is just enable it.

wazza

have checked the network connection. it is connected. when we look into the staus the i.p. address is missing. the repair button is greyed out.

went into system- device manager. there is no yellow icon with exclaimation mark next to network card which means the driver is there

Chippy_Minton

In Device Manager, right-click the network adapter and Scan for hardware changes. Also try Disable followed by Enable.

wazza

thanks but no luck :-(

albertross_2

try start run cmd

ping 127.0.0.1 (does this work?)

then

ipconfig /release
ipconfig /renew

ipconfig /all > c:\1.txt
notepad c:\1.txt
copy and paste the text here, removing any personal info, names etc..