Egg Card - Repayment Plan - Help Please

Little_Witch

Hi all, sorry if i have posted this in wrong place, new to site and still finding my feet. Please can anyone help me? I am struggeling to pay egg among other creditors, and called them to ask if a repayment plan could be put in place, and explained that I had been in touch with each creditor I had and like many others am going through a rough time financially, as I have recently lost my job and gone from two incomes to one and they debt is too much and therefore wished to be put on a repayment plan as I could not meet the monthly minimum, they took weeks to agree, giving the usual run around first. Then when I was giving them a breakdown of my income/expenditure, the woman at egg, told me she needed the names of the other people who I was paying off and the amount I owed to them, I advised her that Egg was not the largest debt I had and that I was making the offer of payment prorata as per the help given to me by citizens advice who had explained about the largest debt first etc, and that I didn't see why she needed to kwow the names of my other creditors, at this point she informed me it was company policy. Please can someone tell me if they are entitled to know this information.

Thanks
Little Witch

[Deleted User]

If you want them to be helpful, then yes. They want to know your situation so they can best gauge what deal they need to strike. They're not going to accept random pleas for lower payments without some checking..

I would play nicely with them.

CLAPTON

no they are not 'entitled' to the information but you need to take a view as to the benefit to you of providing the info

have you considered using a free debt mananagement company like CCCS or Payplan?

Little_Witch

Hi Clapton,

hadn't thought of using a free debt management company, will read upon them and perhaps go down that road, must say, the citizens advice bureau have been really helpful, thanks for your help too, much appreciated.

Little Witch

CLAPTON

Little_Witch wrote: »

Hi Clapton,

hadn't thought of using a free debt management company, will read upon them and perhaps go down that road, must say, the citizens advice bureau have been really helpful, thanks for your help too, much appreciated.

Little Witch

go over and post on the debt free wannabe board... lots of people there use CCCS or Payplan and you can then form your own view.

many lender prefer dealing with them as the (free) DMP companies as they trust them to be 'fai'r to all the creditors